Join Our Team as a Floor Manager at Bradford House

Are you passionate about creating unforgettable guest experiences? Do you thrive in a dynamic, fast-paced environment where attention to detail and genuine hospitality are at the heart of everything you do? Bradford House, a boutique hotel, restaurant, pâtisserie, and wine and cocktail bar, is looking for a dedicated Floor Manager to join our team and embody our commitment to timeless hospitality and refined service.

About Bradford House

At Bradford House, we believe in crafting warm, personalized experiences that leave a lasting impression. Our brand is built on a foundation of thoughtful design, impeccable attention to detail, and a passion for quality—whether it’s in our food, coffee, wine, or cocktails. We pride ourselves on creating an approachable yet elegant atmosphere where every guest feels welcome and cared for.

Position Summary

As a Floor Manager, you will play a key role in ensuring the seamless operation of our front-of-house team. You’ll lead by example, fostering a culture of professionalism, consistency, and genuine care. From overseeing daily service to supporting staff and delighting guests, your leadership will help bring our brand values to life.

Key Responsibilities

• Lead and supervise the front-of-house team to deliver exceptional guest experiences.
• Ensure smooth daily operations by coordinating with other departments and managing shifts effectively.
• Uphold Bradford House’s standards of professionalism, attention to detail, and personalized hospitality.
• Address guest needs and concerns promptly, ensuring every interaction is warm and welcoming.
• Assist with staff training and development to maintain a high level of service consistency.
• Monitor and maintain cleanliness, organization, and safety standards throughout the property.
• Be prepared to lift up to 50 lbs and stand for extended periods (8+ hours) as part of daily operations.

Required Skills and Qualifications

• Experience: A minimum of 1 year in a leadership or supervisory role within the hospitality industry.
• Leadership: Strong ability to motivate and guide a team while maintaining a positive and professional demeanor.
• Attention to Detail: A keen eye for detail to ensure every aspect of service meets our high standards.
• Physical Requirements: Ability to lift up to 50 lbs and stand for 8+ hours.
• Guest Focus: A passion for delivering warm, genuine, and personalized hospitality.
• Problem-Solving Skills: Quick thinking and adaptability to address challenges as they arise.

Why Join Bradford House?

At Bradford House, we don’t just create memorable guest experiences—we create a supportive and inspiring environment for our team. You’ll be part of a close-knit group of professionals who share a passion for hospitality, craftsmanship, and excellence. If you’re ready to take the next step in your career and grow with a brand that values quality and care, we’d love to hear from you.

Ready to Apply?

If this sounds like the perfect opportunity for you, we invite you to apply today! Join us at Bradford House and become part of a team that’s redefining boutique hospitality, one thoughtful detail at a time.