Job Title: Alarm Service Project Manager

Location: Milwaukee

Department: Alarm Division

Reports To: Service Operations Manager

Employment Type: Full-Time

Job Summary:

The Alarm Service Project Manager is responsible for managing alarm service projects. This includes scheduling, customer service, code compliance, and managing projects from initiation to completion.

Key Responsibilities:

• Manage daily alarm service operations, including technician dispatch, workload management, and customer communication.
• Manage flat-rate/quoted work orders and contract service TI projects.
• Assist service manager with managing T&M service calls depending on workload.
• Review and approve job paperwork and submit to accounting for invoicing.
• Coordinate with sales, inspections, and JC teams to support seamless operations and customer satisfaction.
• Estimate labor, materials and resources for service jobs to assist sales team with issuing accurate proposals.
• Monitor project costs and schedules to ensure profitability and on-time delivery.
• Act as the initial point of contact for technical support issues for technicians and account managers.

Qualifications:

Strong leader, motivator and communicator, with the ability to prioritize, problem solve and make decisions. Strong organizational and time management skills. 3+ years of fire alarm service or project management experience. Working knowledge of fire alarm systems and NFPA codes (especially NFPA 72). NICET Level II in Fire Alarm Systems or ability to obtain within 6 months.