Financial service representative

"People Helping People" It is what we do at Frontier Community Credit Union. We are looking for a service-oriented individual to fill our Financial Services Representative (FSR) position at our Leavenworth location. If you enjoy helping people, we encourage you to apply and become part of the movement!

Our Call Center Representatives A financial services representative (FSR) acts as the frontline link the credit union, and its members manage money, open accounts, and choose appropriate financial products.

Core Responsibilities

• Opening Accounts: Guides members through setting up checking accounts, savings accounts, certificates of deposit (CDs), and credit cards.
• Recommending Products: Evaluates a member's short- and long-term financial goals to suggest matching loans, mortgages, or basic investments.
• Customer Service: Answers questions about account balances, resolves transaction errors, and performs routine account maintenance.
• Cross-Selling: Identifies member needs during routine interactions to introduce additional bank services or insurance products.

Work Schedule

Monday - Friday 8:45 am - 5:15 pm, Alternating Saturday 8:45 am - 12:15 pm

Knowledge, Skills, and Abilities

• Minimum one - two years related experience (banking experience, customer service)
• High school diploma or GED
• Intermediate computer skills, including Microsoft Office (Word, Excel, and Outlook), and the ability to learn and navigate multiple technology platforms while interacting with members

Frontier is an Equal Opportunity Employer

Common Daily Requirements

• Interviewing members to assess their current financial situation.
• Explaining the features and benefits of specific financial offerings.
• Processing loan applications and gathering required paperwork.
• Handling cash transactions or assisting at the teller line when needed.

Bi-Lingual in Spanish is a plus

This Job Description is not a complete statement of all duties and responsibilities comprising the position.