Financial Aid Manager

Position Number: 0080654

Hiring Unit: Student Services

Location: Leeward Community College

Date Posted: October 26, 2026

Closing Date: November 17, 2026

Band: B

Salary: salary schedules and placement information

Additional Salary Info: PBB, minimum $5,640/month

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Permanent

Other Conditions: to begin approximately 01/27, pending availability of funds and actual staffing requirements. For Leeward CC days, evenings, and weekends on- and off-campus, as required.

Duties and Responsibilities (* Essential Functions)

• Provides leadership, accountability, and management of financial aid programs and activities by planning, organizing, and supervising the Financial Aid Office (FAO) in the administration of federal, state, and institutional financial aid funds and services.
• Directs, supervises, and coordinates FAO staff efforts and initiatives in promoting, marketing, qualifying, monitoring, and servicing to possibly and currently qualified financial aid applicants in accordance with federal, state, institutional, and other policies and procedures.
• Oversees the full-service financial aid processing to include document collection and verification, needs analysis, budgeting and awarding, FAFSA verification, loan certification and processing, and academic progress monitoring.
• Responsible for FAO staff management to include selection, hiring, training, mentoring and advising, work planning and assigning, job assessment, employee reward and discipline, and complaint assessment and resolution.
• Develops and implements policies and procedures that ensure the success and compliance with applicable federal, state, and institutional regulations and directives of the financial aid awarding process, the monitoring of expenses, and utilization of funds.
• Implements and manages new programs and revises procedures of existing programs due to changes in regulations.
• Develops, implements, reviews, and refines the on-line computerized financial aid database management and information retrieval software, ensuring the input of applicant and award data and corrections of data into the computer system.
• Researches, reconciles financial aid accounts and analyzes information for accurate and timely required and special financial aid, fiscal and other reports.
• Represents the College in responding to questions, findings and recommendations from Federal and State auditors to include preparing the initial draft response to all audit findings.
• Coordinates and facilitates the communication between respective college divisions, programs, and offices, on campus and external, as related to financial aid availability, assistance, grade verification, and payments.
• Ensures the counseling of students and prospective students, spouses and parents regarding financial aid planning and loan counseling, unsatisfactory academic progress counseling, and debt management counseling.
• Develops outreach strategies to prospective students and families and to current students that promote sound financial planning for the purpose of successfully financing the academic goals and facilitating the academic success of each eligible student.
• Develops and implements strategic initiatives that align and maximize the FAO’s role in student recruitment, retention, and completion, supporting students in achieving their educational goals and earning certificates and degrees.
• Plans the FAO operational budget, Financial Aid Administrative Cost Allowance budget, and monitors expenditures from those accounts and the applicable program accounts. Works with the Dean of Student Services to request any additional resources necessary to support the operations of the FAO.
• Develops program outcomes for the financial aid functional area, monitors assessment of outcomes, and develops plans of action for improvement based on program review. Collects and analyzes data to write the Annual Report of Program Data (ARPD).
• Coordinates efforts of FAO staff with other departments in student services to ensure comprehensive service to students.
• Develops programming to educate students on alternative sources of financial aid, such as the Hawaii Community Foundation and other external sources.
• Collaborates with FAOs of other institutions in the UH system as needed to ensure accurate information and seamless service to students who cross campuses or transfer.
• Reports regularly to the Dean of Student Services regarding any issues with financial aid staff and/or new regulations or initiatives that impact the functioning of the financial aid office.
• Attends workshops and training to stay current on financial aid regulations.
• Ensures that the College is compliant with federal, state and University student aid regulations and expectations. Identifies and provides guidance around areas of non-compliance and assists in the development of solutions.
• Participates in the development, review and/or revision of UHCC and UH system policy that support campus compliance with federal financial aid regulations and/or that impacts the work of campus financial aid offices. Provides guidance in the campus’s implementation of UHCC or UH system policies.
• Participates in campus, UHCC and UH initiatives that support student success or address operational issues. Represent the College’s interests on committees, taskforces, and/or working groups. Provide consultation, education and advocacy from a campus perspective.
• Prepares and/or delivers reports and presentations, both oral and written, to various audiences as needed. Ensures that information regarding financial aid is accurately reflected on the College’s website, in its catalog, via its chatbots and other relevant information sources for students and the public.
• Other duties as assigned.

Minimum Qualifications

Possession of a baccalaureate degree in Education, Business, Communication, Public Administration, Social Science, or related field and 6 year(s) of progressively responsible professional experience with responsibilities for the administration and/or delivery of financial aid; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

Considerable working knowledge of principles, practices and techniques in the area of financial aid to include grants, scholarships, and loans as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.

Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with financial aid in a collegiate environment.

Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.

Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.

Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.

Demonstrated ability to operate a personal computer and apply word processing and spreadsheet software, and the use of the Internet.

Demonstrated experience utilizing a student information system to administer financial aid.

If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Extensive experience directing financial aid practices and procedures in a collegiate environment.

Experience working with minorities, underrepresented, and/or disadvantaged students.

Possess progressively responsible experience working with a collegiate student services working setting.

Desirable Qualifications

Considerable working knowledge in creating financial aid processes and procedures in accordance with the University of Hawaii policies and regulations.

A minimum of 5 years of administrative experience in student financial aid programs in a comprehensive community college or university.

Possession of relevant professional experience in a community college.

Demonstrated experience working with the UH Banner System.

Experience in financial aid counseling and program responsibility.

Demonstrated experience utilizing a Financial Aid Management System.

Possession of relevant professional experience in collegiate admissions processing, counseling and/or cashiering.

Considerable working knowledge of the principles and practices of modern office management.

Application Submission

Click on the “Apply” button on the top right corner of the screen to complete an application and attach required documents: 1. Cover letter explaining how you meet the minimum and desirable qualifications, 2. Resume, 3. Graduate and undergraduate transcript(s) showing the name of institution, degree conferred and coursework to date appropriate to the position (Copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire. Diplomas and copies will NOT be accepted). All degree(s) and/or credit(s) must be earned from regionally or nationally accredited postsecondary colleges and universities recognized by the U.S. Secretary of Education. Transcripts issued from an institution outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant.) NOTE: Transcripts must be attached to receive credit for degree(s). Separate documents and application materials must be submitted for each position. Late or incomplete applications will not be considered. If multiple applications are received from the same candidate, only the last one will be reviewed. The application will be considered incomplete if any of the required documents/materials are not included or are unreadable. Applications lacking transcripts will be reviewed on work experience equivalency to meet minimum qualifications (MQs). MQs must be met by the closing date of the advertisement. Please REDACT references to social security numbers and birthdate on submitted documents. All requested documents/information become the property of Leeward Community College and will not be returned. If you have not applied for a position before using NEOGOV, you will need to create an account.

Inquiries

Leeward Community College Human Resources Office 808-455-0326 lcchr@hawaii.edu

EEO, Clery Act, ADA The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks. In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request

The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/