Financial aid counselor

Position Summary

The Financial Aid Counselor will be responsible for all aspects of Federal Financial Aid for assigned portion of the alphabet and must be able to work independently to perform tasks including verification, packaging, consortium agreements, document management, appeals committees, etc.

Essential Functions

• Provide in person and virtual financial aid counseling.
• Perform all aspects of award and monitoring process.
• Analyze, counsel, and resolve complex issues pertaining to financial aid.
• Counsel Direct Loan recipients on debt management, repayment obligations and options.
• Responsible for data entry, verification, consortium agreements, loan processing, special circumstance appeals, calculate Return of Title IV, track over-awards, etc.
• Adjust financial aid awards to students/applicants with special needs or circumstances.
• Apply expertise in the field to solve and ensure that students are being accurately awarded their financial aid funds in a timely manner.
• Serve as team/committee member on review of appeals, special projects and tasks as needed.
• Become knowledgeable of Federal, State, and University regulations and procedures for federal aid and scholarships.
• Participate in early awareness programs such as presentations for Recruitment Office and high school nights.
• Manage record keeping systems.
• Support office and student staff by assisting with email and phone help for the main lines of contact for our office, generally during our peak times.
• Other duties as assigned.

Education & Experience

Minimum Qualifications

• Excellent Customer Service Skills and Experience.
• Good Verbal and Written Communication Skills.
• Ability to work with computers and other office equipment.
• Ability to work pleasantly, cooperatively, and efficiently with other University personnel, students and employers.

Preferred Qualifications

• 4 / Year Bachelors Degree.
• Experience working in a financial aid office or other higher education setting.
• Experience working with a Higher Education Financial Aid System (such as Banner, Colleague, etc.)

Supplemental Information

This position is contingent on funding. Due to recent changes in H1B visa fees, Southern Utah University is no longer able to sponsor international faculty and staff that require an H1B visa and are currently living outside of the United States. Southern Utah University does not discriminate on the basis of race, religion, color, national origin, citizenship, sex (including sex discrimination and sexual harassment), sexual orientation, gender identity, age, ancestry, disability status, pregnancy, pregnancy-related conditions, genetic information, military status, veteran status, or other bases protected by applicable law in employment, treatment, admission, access to educational programs and activities, or other University benefits or services. For more information or contact information, please visit https://www.suu.edu/nondiscrimination/. In accordance with Utah State Code 53A-3-410, appointment to this position is contingent upon the successful passing of a background check.