Position Description

The Facility Supervisor at Centennial Lakes Park is responsible for delivering exceptional customer service to all park visitors while providing leadership, support, and supervision for seasonal operations. Key responsibilities include coordinating special events, overseeing winter operations with an emphasis on the skating rink and skate rentals, managing building rentals, and maintaining park buildings and grounds. This is a seasonal position lasting fewer than six months, with typical work hours including evenings and weekends. Work is seasonal and weather-dependent.

Essential Functions

• Serve as the primary on-site contact person for staff and patrons in absence of full-time staff.
• Address questions, concerns and complaints in a professional manner.
• Provide supervision of winter operations, scheduled events, building rentals and performances.
• Set up tables, chairs and equipment for events; Assist patrons, subcontractors and performers with set-up needs; Monitor events and rentals, ensure compliance with park rules.
• Ensure buildings and grounds are operational and safe for daily functions by providing regular walk-throughs.
• Remain visible and engaged with staff and customers.
• Provide onsite support and supervision to part-time staff.
• Complete accident and incident reports and communicate to management.
• Perform light custodial duties including cleaning floors, windows and emptying trash cans.
• Assist with snow removal when appropriate, using a shovel and walk behind snow blower.
• Operate and troubleshoot point-of-sale as needed.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications:

The job requires a high school diploma or equivalent and two years of customer service, facility or event management experience. Incumbents must have a valid MN driver’s license.

Desired Qualifications:

Experience working in an outdoor park or facility open to the public.

Supplemental Information

Knowledge, Skills and Abilities Required for Successful Job Performance:

• Must be motivated, organized and take direction well;
• The ability to communicate effectively verbally and in written form as well as tactfully and courteously with the public and City staff;
• Ability to problem solve and perform multiple functions at once in a fast-paced work environment
• Knowledge of light custodial duties
• The ability to work independently and prioritize work
• The ability to relate and work effectively with people from diverse cultural, economic and ethnic backgrounds

Physical and Mental Requirements:

Physical effort requires the employee be able to lift up to 100 pounds intermittently and 25 pounds occasionally.

Working Conditions:

Approximately 70% of the work is performed outdoors, with exposure to a variety of weather conditions. Incumbents may work weekend, evening and holiday hours. Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The City retains the discretion to add duties or change the duties of this job at any time.