Facilities & amenities manager

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

Our Facilities & Amenities Manager provides supervision of seasonal and year-round recreational activities throughout the Daybreak community. This vital role is also responsible for the upkeep and viability of a wide range of on-site facilities. The Facilities & Amenities Manager will accomplish:

• Direct Reports: Facilities & Amenities Staff
• Timecard validation and approval for direct reports
• Pool Maintenance & Staffing
• Oversight and support of the Assistant Facilities & Amenities Manager, including assisting with daily operations, projects, staff coordination, pool vendors, and third-party vendors for Daybreak aquatic facilities.
• Oquirrh Lake & Watercourse Management
• Provides support and oversight over the Harbor Master.
• Oversight of Oquirrh Lake and the Watercourse staffing.
• Maintenance and oversight of all watercrafts and the check-out process.
• Ensuring all SOPs and policies are up to date and enforced by staff.
• Oversee operations at the Cove House.
• Facility Inspections
• Weekly/Monthly Inspections for Daybreak Facilities that include DCC, Oquirrh Lake Facility the Watercourse facility
• Fitness & Wellness
• Provide oversight and support of the Fitness & Wellness Manager, including ongoing review of fitness and wellness operations, programming, staffing, and resident experience.
• Oversee routine inspections of fitness facilities and equipment to identify maintenance, repair, replacement, safety, and cleanliness needs and ensure appropriate follow-up.
• Review and audit fitness and wellness classes, participation, registration, expenses, and revenue to evaluate program performance and financial sustainability.
• Collaborate with the Fitness & Wellness Manager to identify and develop new classes, programs, wellness initiatives, and other opportunities based on resident interests, participation trends, and community needs.
• Periodically evaluate existing programs and recommend adjustments, additions, or discontinuation based on participation, resident feedback, operational requirements, and financial performance.
• Support annual budget planning and long-term equipment replacement needs for fitness and wellness operations.
• Amenity Software & Access Control
• Provide oversight and administration of amenity management, registration, reservation, and facility access control software.
• Ensure amenity software is properly configured to support facility reservations, program and class registration, resident access, guest access, and applicable fees.
• Oversee door and facility access control systems, including access permissions, schedules, credentials, and coordination with vendors for system maintenance and troubleshooting.
• Conduct periodic audits of resident access permissions and system records to help ensure access is appropriately assigned and maintained.
• Monitor software performance and operational processes, identifying opportunities to improve efficiency, resident experience, reporting, and staff workflows.
• Coordinate with software and access control vendors regarding system updates, service issues, equipment needs, integrations, and new functionality.
• Ensure staff are appropriately trained on amenity and access control systems and that procedures are documented and consistently followed.
• Evaluate evolving technology and software solutions and recommend enhancements that support the community’s current and future amenity operations.
• Reserve Projects
• Conduct an annual review of reserve projects and timelines to ensure all amenities are properly maintained, and replacements are completed at the appropriate time.
• Serve as the Project Lead for all reserve projects related to Daybreak amenities, overseeing project planning, coordination, timelines, and completion.
• Researching and presenting reserve projects to the Board of Directors.
• Obtain and review vendor quotes for specific amenity projects, ensuring accurate pricing and alignment with project requirements.
• Oversee vendor performance to ensure contracted services are completed properly, efficiently, and in accordance with established standards.
• Maintain up-to-date vendor insurance and required documentation, ensuring all vendors remain compliant with facility requirements.
• Conduct semi-annual reviews of vendors to evaluate performance, quality of services, contract compliance, and overall effectiveness.
• Address any concerns or areas for improvement and ensure vendors maintain current insurance and required documentation.
• Financial
• Review, process, and track invoices for all vendors providing services related to Daybreak amenities, ensuring invoices are accurate, properly documented, and submitted for timely payment.
• Conduct monthly reviews of department finances, including budgets, expenses, and vendor costs, to ensure accurate tracking, responsible spending, and alignment with approved budgets.
• Creation of the annual budget for all amenities departments in Daybreak.
• Strategic Partnerships
• Coordinating with LiveDAYBREAK for facility and amenity usage.
• Coordinating the use of RecDesk for event and activity registration.
• Coordinating tasks with the Maintenance team to keep facilities and amenities clean and in working order.
• Coordinating with Jordan School District on shared facilities.
• Team Support
• Oversite of all staff
• Filling in when understaffed or when staff is on vacations
• Development of goals and staff training
• Answers phones, greets visitors and provides information and referrals to other departments as necessary.
• Reports maintenance issues via SeeClickFix
• Adheres and enforces to CCMC, DCC, and DCA policies and Codes of Conduct and appropriate attire.
• Send Monthly refund report to corporate
• GL Garden Plot inspections.
• Ensure proper budgeting and maintenance & upkeep.
• Conduct 1 on 1 with all staff
• Development of goals and staff trainings
• Attend 1 on 1 with Community Manager

What we’re looking for:

• A minimum of 3 years of aquatic maintenance / facility operations experience
• Lifeguard Trainer Certification
• Demonstrated leadership and project management skills, including the ability to plan and execute on deliverables
• Ability to establish and maintain good working relationships with Board, staff, residents, volunteers, and contractors
• Excellent communication skills, both written and verbal
• Strong supervisory skills to manage the work of employees, contractors, and vendors
• Ability to work early mornings, evenings, weekends, and holidays as necessary
• Strong computers skills with Microsoft Office
• Must be able to work outdoors in various weather conditions, particularly high heat, and to walk long distances to perform physical inspections
• Must be able to repetitively lift and carry up to 50 lbs. and perform other physical labor
• A valid driver’s license and vehicle insurance
• Must pass a pre-employment drug screen and background check
• If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits.
• You must notify Human Resources immediately regarding any change to your motor vehicle standing.
• CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!