Company Description

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At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Express Lanes and Ramp Signaling Operations Program Manager

AECOM is seeking an Express Lanes and Ramp Signaling Operations Program Manager for the SunGuide Transportation Management Center (TMC) in Miami, Florida. The SunGuide TMC is part of the Transportation Systems Management and Operations (TSM&O) Office at the Florida Department of Transportation (FDOT) District Six. The TSM&O Office is a dynamic, exciting, program within FDOT to operate and maintain the intelligent transportation systems (ITS) infrastructure, utilize its incident management resources, and optimize traffic management strategies. District Six covers Miami-Dade and Monroe Counties. The Express Lanes and Ramp Signaling Operations Program Manager’s responsibilities include overseeing the express lanes and ramp signaling programs. District Six operates and maintains 95 Express, Palmetto Express, and 75 Express. District Six also operates and maintains 22 ramp signals along I-95 and will soon add 19 ramp signals along S.R. 826/Palmetto Expressway. This is a full-time on-site position in Miami, Florida.

The Express Lanes and Ramp Signaling Operations Program Manager shall be responsible, but not limited to, the following tasks and duties.

• Managing and overseeing EL and RS operations.
• Monitoring EL and RS operational performance to ensure services achieve required objectives and performance outcomes.
• Evaluating and analyzing EL and RS project related performance metrics and trends.
• Developing and implementing operational recommendations and corrective actions to prevent or mitigate degradation of EL and RS performance measures.
• Conducting EL and RS operational analyses, including assessment of system performance and field conditions, as applicable.
• Providing EL and RS project related data and information to internal and external stakeholders.
• Coordinating and supporting testing for all EL and RS software, hardware, and firmware upgrades/changes.
• Reviewing and updating EL and RS operational parameters including but not limited to: Express Lanes Time of Day, Level of Service, and Traffic Density Delta tables. Ramp Signaling Central and Local Time of Day tables. Ramp Signaling minimum and maximum metering rates.
• Reviewing and commenting on plans submitted to the TSM&O Office by other entities, including but not limited to other FDOT Offices or partner agencies.
• Attending meetings related to plan reviews.
• Conducting peer reviews for studies or technical reports developed by other units within FDOT.
• Representing the Department in meetings, workshops, and presentations (including other Express Lanes deployments as the project lead and technical expert).
• Supporting EL and RS community outreach and public information activities, as requested by the Department.

Qualifications

Minimum:

• BA/BS degree in a STEM discipline (science, technology, engineering, or mathematics) and six (6) years of experience working in an operations role within a TMC or similar transportation operations facility or demonstrated equivalency of experience and/or education.
• Experience in team leadership, interpersonal, and organizational skills.
• Demonstrated experience applying core management concepts, including team supervision, prioritization of competing demands, operational decision-making, and effective execution of business objectives.
• Experience communicating technical information clearly to both technical and non-technical audiences, verbally and in writing.
• Experience in Windows-based applications and standard office technology.
• Experience preparing technical reports and professional correspondence.
• Experience prioritizing and coordinating real-time operational activities and competing operational priorities.
• Experience performing effectively in a fast-paced, rapidly changing operational environment requiring proactive and reactive operational adjustments.
• Must pass a State and Federal criminal history/security background check.
• State Law Enforcement Radio System (SLERS) background check is required.
• Ability to work alternate work schedules and be on-call 24 hours/day.

Preferred:

• PE licensed or on track for licensure
• Operational knowledge of the South Florida express lanes network.
• Familiarity with Florida’s Turnpike and FDOT District Four as the express lanes network is coordinated with those agencies.
• Operational knowledge of TMC Operations.
• Operational knowledge ramp signaling.

Additional Information

Relocation is not an option for this position. Sponsorship for US employment authorization is not available now or in the future for this position. Ability to work alternate work schedules and be on-call 24 hours/day.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.