Position Summary

Direct community operations in accordance with the policies, procedures, mission, and philosophy of Sodalis Senior Living. Lead and motivate employees in providing quality care. Ensure that services delivered to residents are exceptional. Ensure that operating budgets are achieved to deliver expected shareholder value.

Primary Responsibilities

Customer Service

Oversee the safety and well-being of the residents in accordance with Sodalis philosophy and standards of care. Represent the residence in the community, family members, and visitors while developing positive relations with all customers. Establish and maintain an open-door policy and a high level of ongoing communication with residents and their families. Contact the resident’s family when a change in services is needed. Lead and participate in a resident/family conference to review changes in services. Ensure a high degree of customer satisfaction. Continually monitor quality of service for the residents.

General Management

Adhere to and implement Sodalis resident policies and procedures. Maintain a high level of occupancy. Assist in the development of the community’s operating budget. Operate the community within the budget. Assist in the marketing of the community including developing relationships with local referral sources. Prepare daily, weekly, and monthly reports as directed. Maintain up-to-date and complete resident files. Assume on-call responsibilities on a rotational basis and assign on-call. Make final decision on resident move-ins and move-outs based on the well-being of the resident in accordance with Sodalis policies and procedures.

Hiring, Supervising and Training

Recruit, hire and supervise all employees, and ensure adequate staffing. Encourage teamwork, promote Sodalis’s philosophy and provide ongoing coaching to employees. Motivate employees through recognition programs, training, and teambuilding. Conduct regular performance appraisals with employees. Provide an “open door” to employees and address any employee concerns or grievances. Maintain complete and up-to-date employee files. Maintain a high level of employee satisfaction. Ensure appropriate handling of on-the-job injuries as reported by employees. Oversee and implement the training of all employees in accordance with residence policies. Ensure proper documentation for all training.

Clinical/Psychological

Perform an in-depth psychosocial service assessment to determine the needs of the resident and family. Provide ongoing counseling services to residents and families regarding issues including family communication, coping with stress, role changes, coping with Dementia, and coming to terms with the end of life. Provide monthly opportunities for family counseling. Engage the family in problem solving and conflict resolution. Assist the family in learning new coping strategies. Maintain knowledge of state regulations, Advance Directives, POA/DPOA issues and other related topics. Assist with discharge planning or transfer arrangements as needed. Develop and maintain a list of community resources and advise residents and families of the availability of community services. Provide referrals to community resources for residents/families. Create family and resident support groups as appropriate. Provide community education and training regarding Dementia care. Provide regular counseling opportunities to staff regarding issues such as: coping with stress, caregiver issues, coming to terms with the end of life and communication.

Culture Expectations

Sodalis believes in exceptional culture as a driving force for our business, this starts with a servant-like leadership style. The Fire Starter (employee of the month) is an example of this culture, one is chosen to be the Fire Starter of the year where they’re recognized at the annual Christmas party held in Texas. All Community and Regional Leaders are required to be in attendance to show support for these exceptional individuals.

Mission Statement and Core Values

Sodalis Senior Living is committed to “Making a difference in the lives of our residents, their loved ones and our colleagues every day.” Our core values describe who we are and define how we live.

• Service – “It’s not about me” Answer the needs of another. Put the needs of another first. We must put others before ourselves. We serve our residents, we serve our families, and we serve one another.
• Integrity – “We do what is right, not what is easy” Never compromise your integrity Hold everyone accountable and recognize each other’s contributions Explicitly communicate goals and standards of behavior Do the right thing even when no one is looking or will ever find out.
• Dignity – “We honor & value the worth of people” Treat people the way you want to be treated Attack the problem not the person Respect and value diversity of experience, culture and opinions.
• Excellence – “We always give our best” Doing your best to serve our residents, their loved ones and our colleagues.
• Teamwork – “We succeed together” We are a team because we respect, trust and care for one another. Common purpose – we need to all row in the same direction Create an environment that facilitates freedom to innovate & achieve extraordinary results Challenge the status quo, take measured risks, and resist conventional thinking Learn to win and lose as a team.