Position Summary

The Events Catering Manager is responsible for the planning, coordination, and flawless execution of all catered events for Rita’s Enterprises Inc. This role requires hands-on leadership, exceptional organizational skills, and the ability to oversee every detail from client inquiry through post-event follow-up. The manager serves as the central liaison between clients, the culinary team, operations, vendors, and on-site staff to ensure that each event reflects Rita’s reputation as New England’s premier gourmet catering and hospitality company.

Mandatory Requirement

Applicants must have a minimum of 3+ years of proven experience in catering and event management, preferably in a high-volume or high-end hospitality environment.

Key Responsibilities

Client & Sales Coordination

• Serve as the primary point of contact for clients, managing all communication from initial inquiry through event completion.
• Conduct consultations to assess client needs (guest count, menu preferences, budget, dietary restrictions, venue logistics, etc.).
• Develop and present detailed proposals, event packages, and banquet/event orders (BEOs).
• Ensure timely approvals and maintain positive client relationships.

Event Planning & Logistics

• Oversee event schedules, timelines, and checklists to guarantee efficient setup, service, and breakdown.
• Coordinate all event logistics including menus, rentals, staffing, décor, equipment, transportation, and venue requirements.
• Ensure each event is executed to Rita’s standards of quality, professionalism, and guest satisfaction.

Menu & Service Design

• Collaborate with the culinary team to customize menus based on event type and client preferences.
• Determine appropriate service styles (buffet, plated, stations, passed hors d’oeuvres, etc.).
• Guarantee all menu items are prepared, transported, and presented to the highest standards.

Staff Leadership & Management

• Recruit, schedule, train, and supervise catering staff including servers, bartenders, and on-site supervisors.
• Provide clear direction to event staff, delegate responsibilities, and ensure professional conduct.
• Foster a positive and efficient work environment while maintaining high service standards.

Vendor & Supplier Relations

• Establish and maintain relationships with vendors for rentals, floral, décor, AV, and other event needs.
• Negotiate contracts, secure competitive pricing, and confirm timely delivery of goods and services.

Financial Management

• Prepare detailed cost estimates, budgets, and invoices for events.
• Track and control food, labor, and equipment costs to ensure profitability.
• Monitor deposits, payments, and reconcile accounts post-event.

On-Site Event Supervision

• Lead on-site setup and breakdown; monitor timelines and staff performance.
• Troubleshoot last-minute issues (weather, delivery delays, guest accommodations).
• Ensure guest satisfaction and provide solutions for any service concerns.

Quality Assurance & Compliance

• Enforce health and safety standards, including food safety, sanitation, and allergen protocols.
• Ensure compliance with Massachusetts state and local regulations, alcohol service policies, and company policies.
• Conduct post-event evaluations and submit reports to improve future operations.

Qualifications & Requirements

• Mandatory: Minimum of 3+ years of experience in catering and event management (corporate, social, or hospitality settings).
• Bachelor’s degree in Hospitality Management, Business, or related field preferred, but equivalent experience will be considered.
• Proven success in planning and executing events of varying sizes (50–1,000+ guests).
• Strong leadership and team management skills with experience supervising event staff.
• Excellent organizational, problem-solving, and multitasking abilities.
• Professional written and verbal communication skills; ability to manage client relationships effectively.
• Financial acumen: capable of budgeting, cost control, and revenue tracking.
• Proficiency in Microsoft Office Suite and catering/event management software.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.
• Ability to lift up to 30 lbs. and remain on feet for extended periods.

Key Competencies

• Leadership & Teamwork: Ability to inspire and manage diverse teams in high-pressure environments.
• Customer Service Excellence: Commitment to exceeding client and guest expectations.
• Adaptability: Calm and resourceful when handling unexpected challenges.
• Attention to Detail: Ensures accuracy and quality in all aspects of event execution.
• Financial Responsibility: Balances creativity with budgetary discipline.

Performance Metrics

• Successful execution of events on time and within budget.
• Client satisfaction and repeat business/referrals.
• Profitability and efficiency of catered events.
• Staff performance, retention, and service quality.
• Reduction of errors, complaints, and service issues.

Compensation & Benefits

• Competitive salary based on experience
• Performance-based bonuses tied to event success and profitability.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Employee meals during shifts.
• Opportunities for advancement within Rita’s Enterprises Inc.