JOB DESCRIPTION

LEAD THE ACTION. MANAGE THE MOMENT. DELIVER EXCEPTIONAL EVENTS.

Are you a confident leader who thrives in fast-paced environments? Do you enjoy managing people, solving problems in real time, and ensuring events run smoothly from start to finish? If so, we want YOU on our team.

We’re looking for a driven Event Manager to oversee and coordinate all aspects of event operations while delivering outstanding client satisfaction. This role is perfect for someone with experience in event operations, security, or customer-focused leadership who’s ready to take charge and make an impact.

Pay, Benefits, and Work Location:

• Competitive Salary: $60,000 - $65,000 / year
• Comprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
• Work Location: Austin, TX, you’ll be at the heart of our operations

WHAT YOU’LL DO

As an Event Manager, you’ll play a critical role in ensuring successful events by leading teams, managing operations, and serving as a key point of contact for clients.

Key Responsibilities Include:

• Oversee all event operations, including staffing, scheduling, training, and on-site execution
• Recruit, hire, train, and supervise Event Supervisors, Event Staff, and Event Security
• Coach, motivate, and evaluate team performance while fostering a positive work culture
• Maintain strong relationships with clients and ensure their expectations are met or exceeded
• Serve as a first responder to on-site issues or emergencies and communicate effectively with leadership
• Identify, document, and report incidents or operational concerns as needed
• Coordinate on-the-job training and ensure Standard Operating Procedures are current and followed
• Assign tasks and manage workflow throughout events to ensure smooth operations
• Ensure all posts, equipment, and work areas are organized, maintained, and professional
• Assist with investigations, reports, and special projects as assigned

WHAT WE’RE LOOKING FOR

Minimum Qualifications:

• 1–3 years of professional-level experience
• At least 1 year of customer service, security, or related experience
• Background in event staffing, security, military, EMS, or law enforcement
• Strong leadership, communication, and decision-making skills
• Ability to multitask and adapt quickly in high-pressure situations
• Excellent written and verbal English communication skills
• Ability to monitor and respond to time-sensitive communications
• Must be able to work flexible hours, including nights, weekends, holidays, and overnight event shifts

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

• Ability to stand or walk for extended periods (up to 10 hours)
• Occasional lifting, pushing, or pulling up to 45 lbs
• Ability to climb, bend, stoop, and work in confined or elevated spaces
• Work outdoors in varying weather conditions
• Strong visual acuity including distance, close, peripheral, and depth perception

Reasonable accommodations may be made for qualified individuals with disabilities.

WHY JOIN US?

• Be part of exciting, high-profile events
• Lead teams in a dynamic, hands-on environment
• Grow your leadership and operational experience
• Make a real impact on client satisfaction and event success

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.