Enrollment and care manager

Job Description

Open Sky Community Services is seeking a compassionate and organized Enrollment and Care Manager to support individuals seeking behavioral health and community-based services through the Rapid Response Hub. This role serves as a key point of contact for individuals, referral sources, and community partners, helping connect people to needed services, navigate barriers to care, and access resources that support recovery and stability. The Enrollment and Care Manager also provides supervision to Targeted Case Managers and helps ensure efficient coordination of referrals, assessments, and service delivery.

Key Responsibilities

• Review and process referrals, determine eligibility, and connect individuals to appropriate services and supports.
• Conduct assessments, develop support plans, and monitor individuals' progress throughout the referral and treatment process.
• Coordinate care with families, providers, community agencies, and treatment partners to promote positive outcomes.
• Manage program data, documentation, reporting, and grant-related requirements to ensure regulatory compliance.
• Support clinic operations by coordinating referrals, verifying eligibility, and improving access to services.
• Provide supervision and guidance to Targeted Case Managers.

Qualifications

• High school diploma, GED, or equivalent, required.
• Two years of experience working with individuals experiencing homelessness, mental health challenges, justice involvement, or other underserved populations, required.
• Knowledge of behavioral health, substance use, and community-based service systems, preferred.
• Valid driver's license and acceptable driving record, required.

Pay Range

$25.55-$28.72

About Us

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life. Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL. At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond. As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives. Open Sky is proud to be an industry leader in pay and benefits.

Benefits of Working for Open Sky Include:

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program
• And more!

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.