Engineer Group Head II - Customer Support

This position is for a Group Head II role within the Customer Support organization. Candidates must have either 8 years of experience within a single engineering discipline (Electrical, Mechanical, Certification, etc) or 13 years of combined engineering experience across multiple disciplines. Experience from multiple disciplines may not be combined to satisfy the 8-year discipline-specific requirement. Gulfstream experience in engineering and or operations preferred.

Education and Experience Requirements

• Bachelor's Degree Engineering or related curriculum required or equivalent combination of education and experience sufficient to perform the essential functions of the job.
• 13 years Engineering experience.
• 8 years specific technical discipline.
• Experience credit considered for related advanced degrees limited to 2 yrs with Masters and 4 yrs with PhD in field applicable to this job.
• 5 years supervisory or broad managerial responsibility.

Position Purpose: Leads a multi-disciplined group of engineering employees with diverse skills. Utilizing creative and mature engineering judgment, manages complex engineering problems by directing subordinate employees. Determines program objectives and requirements, organizes and estimates work scope of programs and projects.

Job Description Principle Duties and Responsibilities:

Essential Functions:

• Develops and administers organizational unit schedules, tasks, and deliverables, sets performance requirements, estimates work scopes, ensures quality of delivered product, and monitors budget performance.
• Manages directly, or through subordinates, employees that perform similar or related tasks; establishes performance expectations, conducts performance appraisals, salary management, and participates in development, training, and counseling of employees.
• Responsible for establishing and executing objectives that support both short and long term goals.
• Conducts briefings for senior level management and conducts technical meetings for internal/external contacts and customers.
• Acts as an advisor to subordinate supervisors or staff members to meet schedules and resolve complex technical or operational problems.
• Directly participates in functional projects; must lead a cooperative effort among members of a project team.

Additional Functions:

• Interprets, executes, and recommends modifications to organizational policies.
• Perform other duties as assigned.

Other Requirements:

The level of managerial skills and abilities appropriate for this grade may be established by each discipline. Excellent verbal and written communication skills, including strong interpersonal skills and the ability to gain the cooperation of others. This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

• Requisition Number: 235734
• Category: Engineering
• Percentage of Travel: Up to 25%
• Shift: First
• Employment Type: Full-time
• Posting End Date: 09/25/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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