Job Title: End User Device Technician (Journeyman)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity:

CACI is seeking a Journeyman End User Device Technician for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence.

The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities:

• Provide proactive and reactive Tier II desktop support for desktop computers, laptops, tablets, peripherals, applications, and related technologies across the global enterprise.
• Assess end-user functional needs to determine appropriate specifications and configurations for break/fix/move requests and hardware deployments.
• Set up and configure compatible replacement hardware upon receipt of hardware failure requests, prioritizing based on service desk ticket priority and urgency.
• Track delivery status and lifecycle of IT equipment items sent for repair, coordinating with vendors and internal logistics teams to ensure timely resolution.
• Manage packaging, labeling, and shipping processes for IT equipment to remote and overseas locations, ensuring compliance with international shipping requirements.
• Perform visual inspection of incoming and outgoing hardware for conformity to specifications, documenting any discrepancies on Non-Conformance Logs.
• Support server installation services and execute Hardware Configuration Management (HCM) processes for all designated configurable items during deployment activities.
• Log all incidents, service requests, and changes in the Ticket Management System, ensuring accurate documentation and tracking throughout the resolution lifecycle.
• Develop and maintain installation scripts, including Infrastructure as Code (IaC) and Configuration as Code (CaC) orchestration for automated deployments.
• Apply technical expertise to resolve complex work assignments with latitude in developing methodologies and presenting innovative solutions to technical problems.

Qualifications:

Required:

• Bachelor's degree + 4 years of experience in related fields, such as desktop support, IT technical support, hardware maintenance, systems administration, or end-user computing; equivalencies considered.
• Active Secret Clearance.
• Proven experience with Tier II desktop support and troubleshooting for diverse end-user device environments.
• Strong knowledge of desktop operating systems (Windows, macOS), mobile devices, peripherals, and enterprise applications.
• Demonstrated experience with IT service management ticketing systems and incident tracking workflows.
• Familiarity with Hardware Configuration Management practices and IT asset lifecycle management.

Desired:

• Prior experience supporting federal agencies, especially the Department of State.
• Experience with Infrastructure as Code (IaC) and Configuration as Code (CaC) tools such as Ansible, PowerShell, or similar automation platforms.
• Knowledge of international shipping and logistics processes for IT equipment.
• Industry certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft/Apple technical certifications.

What You Can Expect:

• A culture of integrity.
• An environment of trust.
• A focus on continuous growth.

Pay Range:

The proposed salary range for this position is: $59,600 - $122,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.