Inspire health. Serve with compassion. Be the difference.

Job Summary

Responsible for receiving, prioritizing, and dispatching emergency and non-emergency medical service requests in a timely, accurate, and professional manner. Operating within a high-volume communications center, this role ensures the efficient deployment of EMS resources while maintaining compliance with established protocols, organizational policies, and regulatory standards. Serves as a critical link between patients, callers, field providers, and other public safety agencies to support safe, coordinated, and effective patient care.

Essential Functions

All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

• Receives and processes emergency and non-emergency calls for medical services, gathering essential information quickly and accurately.
• Dispatches EMS units and resources using computer-aided dispatch (CAD) systems and radio communications in accordance with established protocols.
• Prioritizes requests based on patient acuity and system demand to ensure appropriate allocation of resources.
• Provides pre-arrival and post-dispatch instructions as authorized by medical protocols and training.
• Maintains clear, professional, and accurate communication with EMS providers, field supervisors, and other public safety agencies.
• Documents call details, dispatch activity, and patient information in compliance with organizational and regulatory standards.
• Monitors resource availability and system status to support operational efficiency and response readiness.
• Adheres to HIPAA, confidentiality, and patient privacy standards at all times.
• Participates in continuing education, quality assurance, and skill development to maintain certification and job proficiency.
• Supports a culture of safety, professionalism, and service excellence within the communications center.
• Verifies operational readiness of crews.
• Accepts calls requesting medical transportation services.
• Dispatches calls and tracks unit movements.
• Coordinates the delivery of service in a safe, courteous and efficient manner.
• Obtains and documents patient information necessary for appropriate utilization of resources and reimbursement.
• Prepares written documentation.
• Performs other duties as assigned.

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

Education - High School diploma or equivalent OR post-high school diploma/highest degree earned preferred

Experience - No experience required.

In Lieu Of

N/A

Required Certifications, Registrations, Licenses

The following certifications must be obtained during the orientation period and remain current, on-going: APCO Public Safety Telecommunicator (PST), APCO Emergency Medical Dispatcher (EMD), and CPR Certification

Emergency Medical Technician (EMT) - Preferred

Knowledge, Skills and Abilities

Ability to prioritize emergent and non-emergent requests for service

Communication skills - Preferred

Work Shift

Variable (United States of America)

Location

Oconee Medical Campus

Facility

Prisma Health EMS

Department

Ambulance Services

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.