Director service management

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Get back to what you need and love to do. The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Day (United States of America)

Compensation Range

The base pay scale for this position is $173,500.00 - $264,250.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

The Director, Server Infrastructure is a senior technology leadership role responsible for defining the strategic direction, architecture standards, governance, operational performance, cybersecurity posture, and future technology roadmap for the organization's infrastructure services. This position provides leadership for enterprise compute, storage, backup and recovery, Linux systems, virtualization platforms, endpoint engineering, and infrastructure operations through a combination of internal service ownership and managed service provider (MSP) partnerships.

The Director is accountable for ensuring a secure, reliable, scalable, and cost-effective infrastructure environment that supports critical business operations. This leader establishes enterprise infrastructure standards, owns service-level performance, manages vendor relationships, oversees risk-based decision-making, and drives modernization initiatives including automation, cloud integration, AI-enabled operations, and infrastructure transformation.

The role serves as the executive owner for infrastructure operational performance, lifecycle management, and security vulnerability remediation across all infrastructure platforms. This includes oversight of enterprise vulnerability management programs, cybersecurity remediation efforts, infrastructure compliance, and risk mitigation activities.

The Director directly oversees a team of Infrastructure Service Owners responsible for Server Engineering, Storage Engineering, Backup and Recovery, Linux Engineering, and Desktop Engineering services delivered through MSP partners.

Key Responsibilities

• Infrastructure Strategy & Technology Roadmap
• Infrastructure Governance & Service Ownership
• Cybersecurity & Vulnerability Management
• Managed Service Provider (MSP) Leadership
• Service Delivery Performance Management
• Risk Management & Decision Making
• Infrastructure Engineering Leadership
• AI, Automation & Infrastructure Innovation
• Financial Management
• Leadership & Organizational Development

Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, Engineering, or related field required. Master's degree preferred. Relevant industry certifications preferred.

Experience: 10+ years of progressive infrastructure leadership experience. 5+ years leading enterprise infrastructure teams in large, complex environments. Experience managing managed service providers and outsourced infrastructure operations. Demonstrated ownership of enterprise infrastructure strategy, technology roadmaps, governance programs, and vulnerability management initiatives. Experience managing multi-million-dollar operating and capital budgets. Proven success leading infrastructure modernization, cybersecurity remediation, automation, and transformation initiatives.

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.