Director, product owner – digital online sales experience

We are seeking an exceptional Director, Product Owner (DPO) to lead the Digital Online Sales Product Owner team within Direct Distribution, a critical growth engine for Liberty Mutual.

This is an exciting opportunity to join Direct Distribution at a pivotal time as we continue to evolve how customers shop for and purchase insurance online. As customer expectations and shopping behaviors change, we're focused on delivering faster, simpler, and more personalized digital experiences that help customers confidently find the right protection for their needs.

As a DPO, you'll lead the team responsible for advancing the products and experiences that power the online insurance shopping journey. Partnering closely with our VP of Digital Sales, as well as teams across Experience Research and Design, Tech, Insights & Solutions, Product, and more broadly across the enterprise, you'll help translate business priorities into product strategies, roadmaps, and capabilities that improve the customer experience and deliver measurable business results.

We're looking for an exceptional leader who combines strong product instincts with the ability to translate strategy into meaningful outcomes. The ideal candidate thrives in ambiguity, builds domain expertise quickly, leverages data and customer insights to inform decisions, and brings teams together to drive alignment and action. Most importantly, you'll lead and develop a high-performing Product Owner team that is relentlessly focused on improving the digital shopping experience and delivering outcomes for our customers and the business.

Key Responsibilities

• Translate business strategy into product outcomes: Partner with stakeholders and cross-functional teams to translate business priorities into clear product strategies, roadmaps, and OKRs that drive growth, improve customer experiences, and deliver measurable business value.
• Advance the digital shopping experience: Lead product efforts to simplify and improve the end-to-end online quoting and purchasing journey, reducing friction, improving conversion, and helping customers confidently select the right coverage.
• Shape and manage product roadmaps: Establish and continuously refine roadmaps across key digital focus areas, balancing near-term optimization opportunities with longer-term investments and capabilities that support the evolving needs of the business and our customers.
• Establish effective operating rhythms: Build consistent ways of working within the Product Owner team and across key partners to create transparency into the product backlog, alignment around roadmaps and priorities, and clear visibility into progress, dependencies, and decisions.
• Drive experimentation and continuous improvement: Foster a culture of testing and learning by leveraging customer insights, behavioral data, and product performance to identify opportunities, prioritize experiments, and scale experiences that deliver meaningful business results.
• Support product innovation, risk management, and security: Partner with teams across the enterprise to enable product rollouts, advance coverage modeling capabilities, strengthen fraud prevention, and maintain a secure and reliable online shopping experience.
• Lead through ambiguity: Bring structure, clarity, and alignment to complex business problems while helping teams navigate competing priorities, technical dependencies, and evolving customer and business needs.
• Develop domain expertise and strong business acumen: Build a deep understanding of digital sales performance, customer shopping behaviors, business economics, and the broader insurance landscape to inform product decisions and challenge assumptions.
• Lead and develop a high-performing team: Lead, coach, and develop Product Owners who demonstrate strong product thinking, proactive ownership, cross-functional influence, and a relentless focus on delivering customer and business outcomes.

Qualifications

Advanced knowledge product management, Agile development methodologies, and experience in organizational change management as typically acquired through a Bachelors' degree in relevant field (business, computer science, etc) and a minimum of 10 years' experience in product development, business, marketing, technology, and/or consulting.

Master's degree preferred.

High level of proven business expertise needed to set clear priorities for product and understand business value impacts across an entire business unit.

High level of proven outcomes managing and mentoring product managers, product owners, and people leaders.

Technical proficiency required to participate in program increment planning and have an informed, independent voice.

Strong influencing and leadership skills in order to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business.

Proven experience with Agile practices and expectations.

Comfortable with making decisions with some level of uncertainty.

Strong communication and collaboration skills, both written and verbal.

Encourages non-hierarchical culture.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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