Director of sales operations

Location: Santa Clara, CA (Monday-Thursday onsite)

Total Compensation: $200,000-$287,000

About the role: We are looking for an experienced Sales Operations leader to be responsible for the Sales Operations function, including planning, reporting, compensation design and management, sales tools, and managing the ongoing sales operational cadence. Eltropy views Sales Operations as an extension of sales leadership, protecting the investment in our rapidly growing Sales organization by ensuring Sales has the insight, tools, and processes to run effectively and efficiently.

Role & Responsibilities:

• Sales Planning: Direct the annual Sales planning processes, including sales capacity, coverage, roles, territories, and budget
• Reporting: Work with Sales and business leadership to define effective sales performance measurements, and build the corresponding reporting infrastructure
• Compensation Plans: Work with Sales leadership and Finance to craft sales incentive compensation programs; establish and publish rules, policies, and procedures associated with sales compensation
• Tech Stack: Responsible for the sales technology stack, including managing existing tools and evaluating new tools to enhance sales team effectiveness
• Operational Cadence: Establish and manage an operational cadence for the sales organization, including sales forecasting, account reviews and planning, QBRs and performance management checkpoints

Qualifications:

The ideal candidate will be data-driven, sales infrastructure savvy, intellectually curious, collaborative, detail-oriented, and able to move quickly while keeping focused on high impact projects.

• 7+ years of experience in a broad range of Sales Operations functions in the software industry
• Knowledgeable about B2B SaaS models and the Sales Operations considerations required for success in those models
• BA/BS degree in a relevant discipline
• Strong problem solving and collaboration skills; outstanding at structuring, interpreting, and presenting analysis; intermediate level or better Excel skills
• Global mindset, comfortable working with cross-regional, cross-functional, geographically dispersed teams in a high-growth environment

Why join us?

Be part of a dynamic, high-growth tech company with an exciting future. Work in a collaborative and supportive environment that values innovation and employee experience. Competitive compensation and benefits, including healthcare, 401(k), and professional development opportunities. An opportunity to make a direct impact in shaping the Sales Operations function in a fast-growing scale up SaaS company.

About Eltropy

(www.eltropy.com) Eltropy is the industry's first Agentic AI platform for Community Financial Institutions. We are driven by a relentless commitment to empower Credit Unions and Community Banks to connect deeply with America’s communities. We develop cutting-edge technology and forge impactful partnerships that ensure people have access to financial products and services in the moments they need them. 750+ Community Financial Institutions already trust Eltropy to turn conversations into real outcomes by automating complex workflows, unifying AI with core systems, and eliminating busywork so teams can focus on serving consumers, not systems.

Eltropy Values:

• Customers are our North Star
• No Fear - Tell the truth
• Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.