DIRECTOR OF PRACTICE PLAN OPERATIONS – UBMD PEDIATRICS

Full-Time | Onsite

Practice: UBMD Pediatrics
Work Location: In person

POSITION SUMMARY

The Director of Practice Plan Operations provides operational strategic leadership for the clinical practice operations of UBMD Pediatrics. This position serves as a key business and operational partner to the Executive Vice Chair and senior leadership, translating organizational strategy into effective operating plans, performance expectations, and sustainable business processes.

The Director of Practice Plan Operations is responsible for optimizing the operational, financial, and administrative performance of the practice while supporting the delivery of high-quality, accessible, patient-centered pediatric care. The position provides oversight and coordination across practice locations, clinical programs, and administrative functions, with a focus on standardization, accountability, performance improvement, resource optimization, and organizational growth.

Working in close partnership with the Department Chair, Division Chiefs, clinical leadership, practice managers, finance, information technology, and other administrative stakeholders, the Clinical Practice Operations Executive Director identifies opportunities to improve access, productivity, patient and employee experience, financial performance, and operational effectiveness.

The position serves as a central operational resource for UBMD Pediatrics and is expected to bring a data-driven, business-oriented approach.

KEY RESPONSIBILITIES

STRATEGIC PRACTICE OPERATIONS

• Provide strategic and operational oversight of UBMD Pediatrics' clinical practice operations to support organizational objectives, financial sustainability, clinical effectiveness, and patient-centered care.
• Translate strategic priorities established by executive and clinical leadership into operational plans, initiatives, performance expectations, and measurable outcomes.
• Establish and maintain consistent operational standards, policies, procedures, and workflows across practice locations and clinical programs, where appropriate.
• Identify operational barriers and work collaboratively with clinical and administrative leaders to develop and implement effective solutions.
• Monitor clinic operations, including patient access, scheduling, patient flow, staffing utilization, space utilization, and other key operational functions.
• Ensure operational resources and processes appropriately support clinical programs and organizational priorities.
• Evaluate current workflows and recommend changes to improve efficiency, consistency, service delivery, and organizational performance.
• Support the implementation and operationalization of new clinical programs, services, locations, and practice initiatives.
• Serve as a key operational advisor to the Executive Vice Chair and senior leadership on practice performance, business operations, resource requirements, and strategic opportunities.

Business Performance & Operational Improvement

• Develop, monitor, and evaluate key performance indicators aligned with the strategic and operational objectives of the practice.
• Analyze operational, financial, clinical, access, productivity, and other performance data to identify trends, opportunities, and areas requiring intervention.
• Develop and maintain dashboards, management reports, scorecards, and other tools to support leadership decision-making and operational accountability.
• Establish measurable performance goals and work with practice and clinical leaders to address areas where performance does not meet established expectations.
• Lead operational improvement initiatives designed to increase efficiency, improve patient access, optimize workflows, and enhance patient and employee experience.
• Promote a culture of continuous improvement, accountability, collaboration, and operational excellence.
• Develop and implement standardized processes and management practices that promote consistency and scalability across the organization.

Strategic Initiatives & Project Management

• Lead complex, cross-functional initiatives from business planning through implementation, performance monitoring and evaluation.
• Define project objectives, scope, timelines, milestones, resource requirements, responsibilities, and measures of success.
• Coordinate stakeholders across clinical, administrative, financial, information technology, and other functional areas.
• Develop project plans, identify dependencies and risks, establish accountability, and monitor progress toward defined outcomes.
• Proactively identify implementation barriers and develop mitigation strategies to maintain project momentum and achieve desired results.
• Provide regular updates to executive leadership regarding progress, performance, challenges, and recommended actions.
• Serve as project lead or operational point person for select organizational initiatives as assigned by the Executive Vice Chair.

Financial & Resource Management

• Partner with finance and administrative leadership to monitor practice financial performance and identify opportunities to improve operational efficiency and resource utilization.
• Support development and monitoring of operating budgets, forecasts, staffing plans, and resource requirements.
• Analyze financial and operational data to understand performance drivers and recommend corrective actions when appropriate.
• Support development and evaluation of business cases for new clinical services, programs, operational investments, and practice improvements.
• Promote responsible stewardship of organizational resources while maintaining high standards of patient care and service.
• Identify opportunities to improve operational leverage, resource utilization, and financial sustainability.

Clinical & Administrative Partnership

• Serve as a senior operational liaison among, physicians, advanced practice providers, clinical leadership, managers, and other stakeholders.
• Develop strong, collaborative relationships with Division Chiefs, faculty, clinical leaders, and administrative teams to understand operational priorities and develop effective solutions that support clinical programs.
• Facilitate cross-functional collaboration among departments, divisions, and work units to address operational challenges and implement organizational priorities.
• Support communication and alignment between clinical and administrative functions.
• Participate in leadership meetings and organizational committees as assigned.

Patient Access & Experience

• In collaboration with the Manager of UBMDP Ambulatory Clinical Affairs, monitor and improve operational processes affecting patient access, including appointment availability, scheduling practices, referral processes, and clinic capacity.
• Partner with clinical and administrative leaders to identify opportunities to improve patient flow, reduce operational barriers, and enhance the overall patient and family experience.
• Use patient access, scheduling, experience, and related operational data to identify trends and develop improvement strategies.
• Promote consistent service standards and patient-centered practices across UBMD Pediatrics' clinical operations.
• Participate in executive leadership meetings, management forums, and organizational committees as assigned.

Workforce & Organizational Effectiveness

• Partner with managers and practice leaders to evaluate staffing models, workflows, workload distribution, and operational resource needs.
• Support development of efficient staffing structures that align workforce resources with clinical demand and organizational priorities.
• Provide operational leadership, coaching, and guidance to managers and staff within the scope of the position.
• Promote effective communication, collaboration, accountability, and problem-solving across clinical and administrative teams.
• Assist leadership with organizational change initiatives and support teams through implementation of new processes, systems, and workflows.
• Identify organizational and workforce risks and collaborate with leadership to develop appropriate mitigation strategies.

Quality, Compliance & Risk

• Integrate quality, regulatory, compliance, patient safety, and risk considerations into practice operations and operational decision-making.
• Collaborate with appropriate clinical and administrative leaders to ensure operational practices are consistent with applicable healthcare regulations, organizational policies, and established standards.
• Identify operational risks, process gaps, or compliance concerns and escalate issues to appropriate leadership.
• Support implementation of corrective action and process improvement initiatives when operational, quality, or compliance concerns are identified.
• Participate in organizational readiness efforts related to regulatory reviews, audits, accreditation, and other compliance activities as appropriate.
• Promote an operating environment that balances business performance with patient safety, quality, regulatory compliance, and the standards expected of an academic medical practice.

Technology, Data & Systems Optimization

• Partner with clinical, administrative, and information technology stakeholders to optimize systems and technology supporting practice operations.
• Identify opportunities to leverage electronic health record functionality, practice management systems, scheduling systems, reporting tools, and other technologies to improve performance.
• Support the evaluation, implementation and adoption of new operational systems, tools, and technology.
• Evaluate the operational impact of technology changes and assist with workflow redesign, implementation, and performance monitoring.
• Promote effective use of data and technology to improve decision-making, operational visibility, productivity, and accountability.

Executive Reporting & Communication

• Prepare executive-level operational reports, dashboards, presentations, business analyses, and recommendations for the Executive Vice Chair and senior leadership.
• Translate complex operational, financial and performance information into concise, actionable recommendations.
• Establish reporting structures that provide leadership with timely visibility into practice performance, trends, risks, and opportunities.
• Facilitate communication and implementation of operational priorities across the organization.
• Serve as a trusted operational advisor and resource to senior leadership on matters affecting practice performance and organizational effectiveness.

Essential Skills & Qualifications

• Demonstrated understanding of healthcare practice operations, preferably within a multi-specialty physician practice, ambulatory care, or academic medical environment.
• Demonstrated ability to lead complex healthcare operations and translate strategic priorities into measurable operational results.
• Strong business acumen with the ability to understand the relationship among clinical operations, financial performance, workforce utilization, patient access, productivity, and organizational strategy.
• Strong analytical and problem-solving capabilities, including the ability to interpret complex operational and financial data and translate findings into actionable recommendations.
• Strong project management and organizational skills, with the ability to manage multiple priorities and initiatives simultaneously.
• Demonstrated ability to evaluate workflows, identify operational challenges, and implement sustainable process improvements.
• Strong understanding of patient access, clinical scheduling, staffing, productivity, and ambulatory practice operations.
• Ability to analyze and interpret operational, financial, clinical, and performance data and translate findings into actionable recommendations.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Ability to build relationships and effectively collaborate with physicians, clinical leaders, administrators, managers, staff, and other stakeholders.
• Demonstrated ability to lead change and influence outcomes across functions and organizational levels.
• Working knowledge of healthcare regulatory, compliance, quality, and patient safety considerations.
• Strong judgment and ability to appropriately manage confidential and sensitive information.
• Proficiency with Microsoft Office and/or Google Workspace; experience with electronic health records, data visualization, practice management, and reporting tools preferred.

QUALIFICATIONS

Education

• Bachelor's degree in Business Administration, Healthcare Administration, Public Health, Health Services Administration, or a related field required.
• Master's degree in Healthcare Administration, Business Administration, Public Health, or a related discipline, preferred.

Experience

• Typically requires 5–10 years of progressive experience in healthcare operations, physician practice management, ambulatory operations, healthcare administration, or a related field.
• Demonstrated experience managing or supporting operations in a complex healthcare environment.
• Experience leading operational improvement initiatives and managing cross-functional projects.
• Demonstrated experience working collaboratively with physicians, clinical leaders, administrative leaders, and senior executives.
• Experience with operational and financial analysis, staffing and resource planning, process improvement, and performance measurement preferred.
• Experience in pediatric healthcare, ambulatory care, academic medicine, multi-specialty physician practices, or faculty practice management strongly preferred.
• Previous management or leadership experience with responsibility for practice operations, teams, programs, or multiple clinical locations preferred.

WHY YOU’LL LOVE WORKING HERE

• Be part of a team: We are dedicated to providing exceptional care and fostering a supportive, collaborative work environment.
• Make a difference: You'll play a vital role in shaping patient experiences and supporting their health journey.
• Work-life balance: Enjoy a generous PTO plan, no weekends or holidays, Flexible hours and pre-scheduled hybrid work options.
• Competitive benefits: Includes medical, dental, vision, 401(k) with employer contribution, paid time off, parking allowance and more.
• Supportive Environment: Collaborative work environment with opportunities for professional growth.

ABOUT UBMD PEDIATRICS

UBMD Pediatrics is one of 18 practice plans within UBMD Physicians’ Group, the single largest medical group in Western New York. We provide premier health care to infants, children, adolescents and adults. In addition to primary care pediatrics, we have 18 pediatric subspecialties. Our physicians make up the academic teaching faculty within the Department of Pediatrics at the Jacobs School of Medicine and Biomedical Sciences at the University of Buffalo and at Oishei Children’s Hospital. For more information regarding UBMD Pediatrics, please visit www.UBMDPediatrics.com.

UBMD Pediatrics is an Equal Employment Opportunity (EEO) employer.