Director of operations | the st. anthony, a luxury collection hotel

Situated in the heart of downtown, overlooking Travis Park, the AAA Four Diamond, St. Anthony Hotel offers easy access to the trendy restaurants and historical landmarks in San Antonio, Texas. St. Anthony, a Luxury Collection Hotel San Antonio, opened in 1909 and has been designated a national historic site. Our luxury hotel in San Antonio embodies old-world splendor with touches like Italian marble and Corinthian columns. Come make history with this luxury San Antonio hotel.

The Director of Operations is a key member of the hotel’s Executive Leadership Team and is responsible for providing strategic and hands-on operational leadership across the property, with a primary focus on Food & Beverage and Culinary operations. This position will play a critical role in driving operational excellence, financial performance, guest satisfaction, and leadership accountability while supporting the hotel through a significant period of operational transition and growth.

The Director of Operations will partner closely with the Director of Culinary, General Manager, outlet leaders, and ownership to provide structure, operational expertise, and consistent execution across Food & Beverage. This role requires a highly visible and experienced hotel operator who can quickly assess operational needs, establish priorities, drive productivity, and translate strategic initiatives into executable operating plans.

ESSENTIAL JOB FUNCTIONS:

Food & Beverage and Culinary Leadership

Provide strategic and hands-on leadership for the hotel’s Food & Beverage and Culinary operations, ensuring consistent execution of service, quality, financial, and operational standards. Partner closely with the Director of Culinary to align culinary strategy with overall hotel operations, financial expectations, guest experience, and ownership priorities. Provide operational guidance and support to Culinary leadership, particularly in the areas of hotel operations, labor management, productivity, financial performance, scheduling, forecasting, and departmental accountability.

F&B Activations and Programming

Lead the operational planning and execution of new Food & Beverage activations, programming, concepts, and guest experiences. Translate activation concepts into detailed operating plans, including staffing, labor, service flow, culinary requirements, training, equipment, supplies, communication, and execution standards.

Financial Performance and Productivity

Drive departmental productivity through effective labor planning, scheduling, forecasting, staffing models, and operational efficiencies. Partner with the General Manager, Director of Culinary, Finance, and department leaders to establish and monitor labor and productivity expectations.

Guest Experience and Quality

Maintain a highly visible presence throughout guest-facing areas, particularly Food & Beverage outlets. Monitor guest satisfaction results, including GSS, OpenTable, and other applicable guest feedback platforms, and partner with leaders to address trends or opportunities.

Ownership and Executive Leadership Partnership

Develop and maintain a strong working relationship with ownership, the General Manager, and hotel leadership. Communicate regularly and transparently regarding operational performance, challenges, priorities, and progress.

Leadership and Team Development

Quickly establish credibility and productive working relationships with department leaders and associates. Provide stability, structure, and clear direction during periods of organizational or operational change.

REQUIRED SKILLS AND ABILITIES:

Significant progressive hotel operations leadership experience, with substantial Food & Beverage leadership responsibility required. Previous Director of Operations, Director of Food & Beverage, Assistant General Manager, Hotel Manager, or comparable senior hotel leadership experience strongly preferred.

Key Measures of Success

Success in this position will be demonstrated through strong and stable Food & Beverage operations; effective partnership between Culinary and F&B leadership; improved labor productivity and operational efficiency; successful integration and consolidation of kitchen operations; timely and effective execution of new F&B activations; sustained guest satisfaction and OpenTable performance; strong leadership accountability and team engagement; effective communication with ownership and the General Manager; and consistent execution of luxury hotel operating standards across the property.

We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members