Director of counseling services

The Counseling Services department seeks a Director of Counseling Services to provide leadership in the administration, organization, counseling, staff management/training and to oversee the daily operations of the Counseling Services department for the Worcester campus.

Administrative & Leadership (45%)

• Provides leadership in the administration, supervision, organization, and daily operations of Counseling Services for the University on the Worcester Campus.
• Serves as a member of the Student Affairs leadership team on the Worcester Campus and advises the Worcester Senior Associate Dean accordingly.
• Serve as direct supervisor for staff within Counseling Services – Worcester.
• Responsible for the day-to-day clinical operation of the Center, delivering high-quality treatment services, consultation, and collaboration while, adhering to legal and ethical standards, and utilizing best practices.
• Provides clinical supervision, consultation, and training to Counseling Services professional and intern staff adhering to legal and ethical standards, and best practices.
• Trains new staff in Titanium and Clinical Documentation procedures and develops and implements edits and enhancements to clinical documentation and electronic medical records.
• Develops and works with outside providers of psychiatry and other health related services for students.
• Works to ensure, in consultation with the Executive Director, that Worcester Counseling Services are in alignment with university-wide Counseling Services practices.
• Represents the university and participates as a member of the Worcester College Counseling Consortium.

Clinical Services (45%)

• Responsible for individual and group counseling, case management, and intervention support for Worcester campus students.
• Provide crisis assessment, intervention, and safety planning using ethical and legal standards and best practices.
• Provided wellness outreach programming for a diverse student body.
• Provides referrals and client case management to outside treatment providers.
• Consults and collaborates with faculty/staff regarding student matters.
• Develops and maintains relevant protocol for departmental operations manual.
• Participates in Counselor-on-Call protocol (including weekends, after hours, break periods and holidays).
• Maintain clinical notes and necessary clinical documentation, administrative forms, and electronic records in accordance with department policy, ethical standards, and state and federal laws.
• Assists with Medical Leave-of-Absence (LOA) processes for students in concert with the academic support and Student Affairs offices, including exit and re-entry meetings.
• Meets with students returning from mental health-related evaluations and/or impatient care to support their return to MCPHS.

Outreach, Collaboration and Other University Responsibilities (10%)

• Participates in University-wide committees and programming/events including Commencement, Orientation, Open Houses, and student leader training.
• Maintains knowledge related Title IX regulations and response protocol.
• Responsible for the oversight of departmental budget and manages expenditures.

Qualifications

Required:

• Master's degree or higher (Social Work, Counseling Psychology, or a related field).
• Minimum of five years of clinical care experience required, with two or more years of experience in a college/university counseling setting preferred.
• Crisis management experience, including serving in on-call capacity.
• Current Massachusetts LMHC, LICSW or Licensed Psychologist licensure required.
• Requires an understanding of the educational, cultural and social needs of a domestic and international student community.
• Ability to work occasional nights and weekends.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work with difficult situations and help students manage strong emotions.
• Ability to work collaboratively with University staff and departments in supporting and serving students’ emotional, developmental, and behavioral needs.
• Familiarity with the complexities of international student transitional needs.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Physical Requirements:

• Typical office or administrative working conditions. Staff is not exposed to adverse environmental conditions. Work is primarily sedentary in nature; there are no special physical demands.