Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

This is a high-impact opportunity to work at the intersection of customer strategy, executive engagement, sales, and product insight within one of ServiceNow’s most strategically important and high-growth business units. As Director, Customer Engagement Strategy & Operations, you will shape and execute the customer engagement strategy for the Moveworks from ServiceNow executive team, representing the executive team in their most strategic customer and partner interactions. You will be a trusted extension of the executive team, speaking with their voice and judgment, and maintaining continuity of customer relationships and insights across the full engagement lifecycle.

This role reports to the Director, Customer Engagement Strategy, within the APEX organization, and requires five days per week in-office at the Moveworks from ServiceNow office in Mountain View, CA.

What You Get To Do In This Role

• Shape Customer Engagement Strategy & Planning
• Drive Executive Customer & Partner Engagement for the Moveworks from ServiceNow Executive Team
• Turn Customer Signals into Business Action
• Build the Operating Model & Drive Cross-Functional Execution

Qualifications

Successful candidates typically bring:

• 10+ years in management consulting, product, sales, strategy and operations in a technology company, or similar functions; Prior experience in AI or SaaS preferred.
• A track record of earning the trust of senior executives and speaking and acting on their behalf with credibility, judgment, and discretion
• Executive presence with outstanding verbal and written communication, equally fluent presenting to a C-suite audience and crafting a tight strategic narrative
• Proven operator in high-stakes, cross-functional environments, able to build consensus among senior stakeholders and drive results
• Product fluency in AI and enterprise SaaS, able to connect technical capabilities to customer outcomes: experience with enterprise AI platforms (for example, ServiceNow, Moveworks) a plus
• AI native; fluent with AI tools for research, synthesis, communication, and workflow automation
• Exceptional judgment in ambiguity, comfortable operating at speed with high visibility, and clear on when to act on your own and when to escalate
• Based in or willing to relocate to the San Francisco Bay Area, five days per week in-office in Mountain View, CA, and present when key Principals are in the office

Compensation

For positions in this location, we offer a base pay of $219,600 - $384,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Additional Information

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.