Job Details

Job Location: Santa Anita Family YMCA - Monrovia, CA 91016

Position Type: Full Time

Salary Range: $70,304.00 - $70,304.00 Salary/year

Travel Percentage: Negligible

Job Shift: Any

Job Category: Membership & Sales

POSITION SUMMARY

The Membership and Belonging Director is responsible for leading and scaling membership growth, engagement, and retention at the center. This role serves as the primary leader of the membership function, driving a high-performing sales and service culture that delivers measurable results and a strong member experience.

ESSENTIAL FUNCTIONS

Membership Growth and Sales Leadership

• Own and drive membership sales performance, including new member acquisition, revenue growth, and conversion outcomes.
• Develop and execute strategies to grow membership through tours, outreach, referrals, and lead generation efforts.
• Oversee and ensure consistent execution of the membership sales process across the team.

Lead & Pipeline Management

• Own the full membership pipeline from initial inquiry through conversion and onboarding.
• Ensure all prospective member interactions (walk-ins, digital inquiries, referrals, outreach) are captured and actively managed.

Membership Engagement and Retention

• Develop and implement strategies to increase member engagement and long-term retention.
• Monitor member participation and identify at-risk members based on usage and engagement trends.

Staff Leadership and Development

• Recruit, hire, train, and develop Membership Managers, Coordinators, and front-line staff.
• Establish clear expectations for sales performance, follow-up, and member engagement.

Operations and Member Experience

• Ensure a welcoming, inclusive, and high-quality member experience throughout the center.
• Oversee accurate processing of memberships, program enrollments, and transactions.

Community Engagement and Partnerships

• Build relationships with local businesses, organizations, and community partners to support membership growth.
• Represent the YMCA at community events and outreach opportunities.

Qualifications

• AGE: 18
• EDUCATION: High School Diploma, required; Bachelor’s degree in business, marketing, public administration, or related field, preferred.
• RELATED EXPERIENCE: 3–5 years of experience in membership sales, business development, or customer service leadership.