Director of Behavioral Health Clinical Services - Texas Health HEB

Since 1973, Texas Health HEB has been a cornerstone of care in the DFW mid-cities. As a 322-bed, acute-care, full-service hospital, we provide high-quality, convenient care to residents of Hurst, Euless, Bedford, and the surrounding communities.

We offer a broad range of specialties, including women's health, perioperative services, heart and vascular care, acute and medical-surgical care, intermediate/step-down care, oncology, behavioral health, and emergency medicine. Additional services include nuclear medicine, interventional radiology, respiratory therapy, and neuroscience care, including neurosurgery and stroke care. In support of medical education, our Internal Medicine Residency Program—launched in 2022—has grown from 20 to 60 residents and will celebrate its first graduating class in 2025.

Texas Health HEB is ANCC Magnet® designated, Joint Commission-certified in Chest Pain (PHAC), a Primary Stroke Center, and a Level III Trauma Center. We also provide Level III NICU and Level III Maternal Care services.

Work location:

Texas Health HEB-Bedford, TX

Core work hours:

Full Time, Monday – Friday, 08:00 AM – 5:00 PM

Key Responsibilities

• Program Management: Achieves safe, quality patient care outcomes, develops behavioral health programs, sustains and supervises delivery of program components, revises programs based on ongoing review of outcomes including patient recidivism, recovery rates, patient satisfaction, patient complaints, customer satisfactions, community needs assessments, etc. Works within the treatment philosophy of organization. Support continuity of patient care, and communicates and collaborates closely with community providers and payer case managers. Understands and achieves safety goals. Assumes 24/7 responsibility for delivery of clinical services, including clinical inpatient, PHP, IOP, and PASR Services.
• Quality: Maintains a continuous quality improvement focus, develops and sustains dynamic performance indicators, recommends components of annually revised quality improvement plan, analyzes outcomes, tracks and trends data, develops and implements process improvement action plans, educates and involves all staff in CQI and PI activities.
• Human Resources: Recruits, interviews, hires, clinically supervises, evaluates clinical staff, assures staff competence, monitors staff performance through direct observation, indirect observation, review of medical records, counsels, develops, coaches staff; performs formal counseling and guidance as indicated. Communicates clear expectations for staff within the hospital's and department's policies and procedures; maintains adequate numbers of competent staff to meet care delivery needs; maintains flexible staffing levels; develops, reviews, and updates department clinical policies and procedures as needed and annually; provides staff education indicated by individual performance needs, as well as needs identified based on results of outcome indicators; works closely with the director regarding staffing patterns and staffing coordination.
• Budget: Meets financial benchmarks; works within budgetary guidelines; considers costs and remains cost effective in performing duties, recommending staffing levels, hiring staff, and supervising staff; develops referral sources; assists with maintaining and increasing patient volumes; works closely with the director and the nursing manager in meeting financial benchmarks and in all activities.
• Communication/Patient Satisfaction: Achieves patient and customer satisfaction, works within benchmarks for THR's patient satisfaction, communicates and collaborates with all customers including community providers and practitioners referring their patients to facility.
• Clinical Skills: Delivers direct patient care, including delivery of group therapy and pre-admission assessments; performs crisis intervention as indicated; manages patient complaints within policy to effectively resolve complaints, concerns and/or grievances. Works within an interdisciplinary treatment team, hospital-based medical model of care delivery, maintains flexibility, sustains and models positive "can do" attitudes, maintains personal and staff productivity, role models "going the extra mile" when necessary. Assumes responsibility for personal professional development and assists and supervises staff in their professional development; maintains professional ethical standards and requires same of staff.
• Community: Represents the organization in the community; provides community education programs as delegated; maintains routine contact with referral sources, establishes and maintains relationships which enhance reputation and visibility of the organization.

Education

Master's Degree Behavioral Health field required

Experience

3 years of healthcare related Counseling or Social Work required
2 years progressive leadership experience required

Licenses and Certifications

(Any of the 4 licenses below are required upon hire)
LPC
LMSW
LCSW
LMFT
BCLS - Basic Cardiac Life Support prior to providing independent patient care and maintained quarterly required and ACPI - Advanced Crisis Prevention Intervention Training maintained annually required within 30 days of hire

Skills

Must be a sound leader who possesses excellent clinical and programmatic knowledge. Must have knowledge of managed care processes in behavioral health and criteria for all levels of behavioral healthcare. Knowledge of best practices in clinical work, and trauma-informed care; understanding of utilization review/management, and ASAM criteria.

Why Texas Health?

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”. As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

Learn more about our culture, benefits, and recent awards.

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