Director, Access and Care Delivery Programs

Nemours Children's Health is seeking a Director, Access and Care Delivery Programs to join our team in Orlando, Florida.

The Director of Access & Care Delivery Programs leads the implementation and operationalization of enterprise, regional, and specialty based programs that improve patient access across care settings. This includes telehealth, virtual care, and other access-enabling models. This role oversees program deployment, ongoing operations, and sustainment to ensure initiatives are effectively integrated into workflows and deliver measurable impact on access, capacity, and patient experience.

The Director leads the transition from design to operational execution, partnering across design, technology, clinical, and operational teams to translate access strategies into scalable, day-to-day workflows. They are accountable for program performance, adoption, and continuous improvement, ensuring solutions are operationally viable, consistently applied, and drive intended outcomes across regions and specialties.

Essential Functions:

• Lead implementation of enterprise access programs (e.g., telehealth, virtual care, centralized intake, digital scheduling) across regions and specialties
• Translate access design into operational workflows, ensuring solutions are executable, scalable, and aligned to frontline realities
• Oversee day-to-day operations of access programs, ensuring consistency, reliability, and adherence to defined standards
• Drive program adoption and change management across clinical and operational teams
• Monitor and manage program performance, including access, capacity, utilization, and patient experience metrics
• Identify and resolve operational barriers to access, coordinating across clinical, digital, and technology teams
• Establish and maintain standard operating procedures to support program consistency and scalability
• Partner with digital, Epic, and platform teams to ensure tools and workflows support intended access outcomes
• Lead continuous improvement efforts, using data and frontline feedback to optimize performance and sustain results
• Ensure programs are consistently implemented and maintained across regions, reducing variation and supporting system-wide access goals

Job Requirements:

• Bachelor's Degree required.
• Minimum of 3-5 years experience in healthcare with emphasis on patient access required.
• Demonstrable experience in design, documentation and implementation of workflows, policies and procedures.

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Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued. Learn more at Nemours.org https://www.nemours.org/.