Digital transformation officer/chief information officer (cio)

Pasco-Hernando State College is an Equal Employment Opportunity employer and complies with ADA and state laws. Please contact HR@phsc.edu if you need reasonable accommodations during the application process.

Job Goal

Open until filled. Provides institution-wide vision, strategy, governance, and leadership for the effective, secure, resilient, and innovative use of technology, data, enterprise applications, infrastructure, cybersecurity, and digital services. As a trusted advisor to the executive leadership team, and the College community, aligns technology investments and operational priorities with PHSC's strategic plan, academic mission, student success goals, workforce needs, and institutional risk posture. Leads a high-performing, service-oriented technology organization that enables transformation, continuous improvement, and equitable digital experiences across all College locations. Job description pending SLT final approval.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These requirements are a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as an exhaustive list of specific duties and responsibilities. Management may direct employees to perform job-related tasks other than those specifically presented in this description.

• Serve as a trusted strategic advisor to executive leadership, and other institutional leaders regarding technology strategy, digital transformation, innovation, cybersecurity, data, enterprise risk, and technology-enabled institutional change.
• Develop, maintain, and communicate a multi-year enterprise technology and digital transformation strategy aligned with PHSC's strategic plan, academic mission, student success priorities, workforce objectives, and financial capacity.
• Establish and sustain a transparent technology governance model that supports institutional participation, shared decision-making, project intake, prioritization, resource allocation, architecture standards, and accountability for technology investments.
• Provide executive leadership and oversight for the College's information technology organization, including information security, enterprise applications, project and portfolio management, infrastructure and network services, end-user support, telecommunications, classroom and audiovisual technology, and related digital services.
• Lead, mentor, and develop a high-performing technology organization by fostering a culture of service excellence, collaboration, accountability, inclusion, continuous learning, innovation, and professional growth.
• Translate institutional goals into executable technology roadmaps by identifying accountable leaders, resource requirements, sequencing, dependencies, risks, timelines, measures of success, and change-management needs.
• Lead institutional technology transformation and change initiatives, ensuring that faculty, staff, students, and other stakeholders are appropriately informed, consulted, prepared, and supported throughout implementation and adoption.
• Partner with Academic Affairs, Student Services, Business Affairs, Institutional Research, Human Resources, Advancement, and other College functions to identify technology needs, improve business processes, strengthen digital experiences, and advance institutional outcomes.
• Provide strategic oversight for the College's enterprise application ecosystem, including the ERP/SIS, learning and engagement platforms, cloud and SaaS services, integrations, identity and access services, data exchanges, and other mission-critical applications.
• Establish and oversee enterprise architecture, lifecycle management, interoperability, integration, and technical standards that reduce unnecessary complexity, strengthen sustainability, and support reliable and scalable services.
• Advance responsible institutional use of data, analytics, automation, and artificial intelligence in partnership with appropriate academic, administrative, legal, privacy, security, and governance stakeholders.
• Provide executive oversight for cybersecurity, privacy, technology risk, regulatory compliance, internal controls, third-party risk, security awareness, incident governance, and protection of institutional information and technology assets.
• Ensure the College maintains effective technology resilience, disaster recovery, business continuity, backup and recovery, crisis communications, and emergency-response capabilities for critical systems and services.
• Promote mature IT service-management practices, including service ownership, service standards, incident and problem management, knowledge management, escalation, customer experience, performance metrics, service-level expectations, and continuous improvement.
• Develop and manage the institutional technology budget and investment plan using sound financial stewardship, total-cost-of-ownership analysis, lifecycle planning, risk assessment, and transparent prioritization.
• Lead or oversee technology procurement, contract negotiations, vendor and partner management, software licensing, sourcing strategies, and performance accountability to ensure institutional value, service quality, compliance, and risk management.
• Establish and oversee an enterprise technology project and portfolio-management discipline that provides clear visibility into priorities, status, dependencies, resource capacity, risks, benefits, and outcomes.
• Ensure that technology services and digital resources support accessibility, usability, privacy, equity, and the diverse needs of students, faculty, staff, and the communities served by PHSC.
• Communicate technology strategy, priorities, risks, service performance, project status, and investment needs clearly and appropriately to the Board of Trustees, executive leadership, College committees, faculty, staff, students, and external stakeholders.
• Recruit, retain, develop, and succession-plan technology leadership and technical talent; establish clear expectations, performance measures, career pathways, and professional-development priorities.
• Monitor developments and emerging practices in higher education technology, cybersecurity, cloud services, artificial intelligence, data, student experience, and digital learning; sponsor research, pilots, and innovation where institutional value and readiness are demonstrated.
• Represent PHSC in the Florida College System Chief Information Officers Council and other appropriate regional, state, national, vendor, and higher-education technology forums and partnerships.
• Support accreditation, audit, compliance, institutional planning, and reporting activities by ensuring the reliability, security, availability, and appropriate governance of technology and information resources.
• Maintain appropriate availability for executive consultation, incident response, emergency operations, and continuity of critical College services, including outside normal business hours when circumstances require.
• Perform other duties as assigned.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS / QUALIFICATIONS

Master’s degree in computer science, information systems, or related field from a regionally accredited institution, with a minimum of five years of upper-level IT administration experience or Bachelor’s and education and experience which provides the required knowledge and abilities.

KNOWLEDGE, SKILLS, & ABILITIES

Broad knowledge of higher education operations, academic and student-service environments, administrative functions, shared governance, accreditation, and the role technology plays in institutional effectiveness and student success. Current knowledge of higher education technology trends, enterprise architecture, ERP/SIS platforms, cloud and SaaS services, infrastructure, networking, cybersecurity, identity and access management, integrations, data and analytics, digital learning, and artificial intelligence. Demonstrated ability to serve as a credible executive advisor, listen effectively, exercise sound judgment, challenge conventional thinking constructively, and influence decisions without relying solely on positional authority. Strong strategic-planning, governance, portfolio-management, change-leadership, and organizational-development capabilities. Ability to translate institutional strategy into clear technology priorities, operating plans, resource requirements, implementation roadmaps, and measurable outcomes. Strong financial-management skills, including budgeting, forecasting, total-cost-of-ownership analysis, vendor management, contract negotiation, sourcing, and lifecycle planning. Knowledge of cybersecurity, privacy, risk management, internal controls, disaster recovery, business continuity, incident response, compliance obligations, and third-party risk. Ability to build and lead a service-oriented culture, establish accountability, develop talent, manage performance, and create effective technical and leadership career paths. Ability to communicate complex technology, risk, and investment matters clearly and persuasively to technical and nontechnical audiences, including executive leaders and governing boards. Ability to establish meaningful performance measures, service standards, key performance indicators, and continuous-improvement practices. Ability to operate effectively in a resource-constrained environment while balancing innovation, operational reliability, risk, compliance, service quality, and affordability.

SUPERVISORY RESPONSIBILITIES

Executive Director, Enterprise Resource Planning Executive Director, Network Services Senior Director, Network Security Coordinator, Systems and Database Executive Administrative Assistant

PREFERRED QUALIFICATIONS

Senior or executive technology leadership experience in a college, university, community college, or similarly complex public-sector environment. Experience serving on an executive leadership or cabinet-level team and advising a president, governing board, or comparable executive authority. Experience with Ellucian Banner, Ellucian Experience, or another major higher education ERP/SIS ecosystem, including connected third-party systems and integrations. Experience leading cloud or SaaS modernization, enterprise-system implementations, digital transformation, data-governance, cybersecurity, service-management, or institution-wide change initiatives. Experience developing or strengthening technology governance, project and portfolio management, enterprise architecture, or IT service-management practices. Knowledge of relevant frameworks and practices such as ITIL, COBIT, NIST Cybersecurity Framework, ISO 27001, EDUCAUSE resources, or comparable standards. Relevant professional certification such as CGEIT, CISM, CISSP, PMP, ITIL, or equivalent. Experience within the Florida College System or familiarity with Florida public higher education.

Supplemental Information

All required application material must be uploaded via the online application system. The application materials required are: 1. Cover letter 2. Current resume 3. Copy of transcripts 4. Proof of eligibility, if claiming a right of Veteran’s Preference (DD-214 and/or any additional supporting documentation, as required) * No other submitted materials will qualify you to be considered for this position. The application review process may be initiated with unofficial transcripts; however, official transcripts must be received during the initial term of hire. Applications with incomplete or incorrect documents will not be considered.