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Forward Air
Forward Air·2 months ago

Desktop support technician

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Location

onsite, Columbus, OH, United States

Commitment

Full Time

Level

Junior (<2 years)

Required skills

Hardware supportSoftware supportWindowsMicrosoft 365TroubleshootingCustomer serviceDevice deploymentPrinter supportActive DirectoryMicrosoft IntuneEndpoint managementTicketing systemsNetwork troubleshootingUser onboarding

Job Description

Responsibilities

  • Provide onsite and remote support for hardware, software, and peripheral issues.
  • Deploy, configure, and replace laptops, desktops, and mobile devices.
  • Support printers, scanners, and other office technology.
  • Assist with user onboarding, equipment setup, and account-related requests.
  • Perform basic network and connectivity troubleshooting.
  • Escalate complex issues to senior IT staff.
  • Deliver excellent customer service to end users.

Qualifications

  • 0–2 years of IT support, technical, or customer service experience.
  • Basic knowledge of Windows, Microsoft 365, computer hardware, and printers.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Ability to learn new technologies and work independently.
  • Technical certifications such as CompTIA A+ are a plus but not required.

Preferred Skills

  • Experience with ticketing systems.
  • Familiarity with Active Directory, Microsoft Intune, or endpoint management tools.
  • Experience supporting laptops, desktops, mobile devices, and printers.

Physical Requirements

  • Ability to lift and move equipment up to 50 pounds.
  • Ability to work under desks, in wiring closets, and around IT equipment as needed.

Ready to join the team?

Apply now