Desktop support - igel

Our client is seeking an experienced Desktop Support Technician to support a large-scale initiative converting Windows-based workstations to the IGEL thin-client platform. This role will work directly with clinical and operational teams to deploy devices, validate workflows, troubleshoot technical issues, and document migration outcomes across multiple healthcare campuses.

Key Responsibilities

• Perform Windows-to-IGEL device conversions and deployments.
• Provide onsite desktop support and troubleshooting for end users.
• Validate application and peripheral functionality before and after migration.
• Troubleshoot issues related to scanners, cameras, signature pads, credit card readers, printers, and other peripherals.
• Document successful conversions, exceptions, blockers, and remediation steps.
• Support user data migration efforts involving OneDrive and SharePoint.
• Work closely with Endpoint Engineering, Service Operations, and clinical stakeholders to resolve migration challenges.
• Travel to various Houston facilities as required.

Required Qualifications

• 2+ years of Desktop Support experience.
• Experience with Windows operating systems, endpoint deployment, and hardware troubleshooting.
• Understanding of VDI, virtualization, thin-client environments, or IGEL technology.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Microsoft 365 technologies, including OneDrive and SharePoint.
• Excellent written documentation and communication skills.
• Ability to work independently in a fast-paced healthcare environment.

Skills

• Desktop
• Troubleshooting
• Technical support
• Customer service

Top Skills Details

• Desktop
• Troubleshooting
• Technical support

Additional Skills & Qualifications

• Previous healthcare IT experience.
• Experience supporting IGEL, VDI, Citrix, or VMware environments.
• Experience with enterprise device refresh or migration projects.
• Familiarity with endpoint documentation, asset tracking, and project-based deployments.

Job Type & Location

This is a Contract position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Houston, TX.

Application Deadline

This position is anticipated to close on Sep 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.