Job Description

We are seeking a skilled Desktop Support / Field Services Technician to provide onsite IT support for end users. The ideal candidate will have hands-on experience in desktop and deskside support, printer troubleshooting, asset management, and system reimaging.

Key Responsibilities:

• Provide desktop and deskside support for hardware, software, and network-related issues.
• Deliver field service support for onsite IT incidents and service requests.
• Install, configure, troubleshoot, and maintain desktops, laptops, and peripheral devices.
• Support and troubleshoot printers and related hardware.
• Manage IT assets, including inventory tracking, deployment, and recovery.
• Perform system imaging, reimaging, and device provisioning activities.
• Ensure timely resolution of tickets while maintaining high customer satisfaction.
• Document support activities and adhere to IT service management processes.

Required Skills:

• Desktop Support
• Field Services
• Deskside Support
• Printer Support
• IT Asset Management
• System Imaging/Reimaging