Deputy program manager / operations manager - cpe avn itss

Pending Contract Award Mission Objectives - CPE AVN OCIO requires integrated operations across technical, cyber, business, and service-delivery functions. The Deputy Program Manager converts program direction into coordinated daily execution. The PWS requires a single documented reporting chain to the Program Manager. This position provides continuity for the Program Manager, maintains operational control across service teams, and rapidly resolves cross-functional performance issues.

The Deputy Program Manager / Operations Manager shall:

• Serve as TeAM's alternate contract lead during the Program Manager's absence.
• Coordinate daily operations across all functional service areas.
• Track staffing, workload, risks, service levels, and task completion.
• Maintain the integrated master schedule and operating rhythm.
• Coordinate TD planning, staffing, execution, and closeout activities.
• Lead operational reviews and corrective-action meetings.
• Validate workforce availability for extended-hours and on-call support.
• Coordinate transition activities, knowledge transfer, and continuity planning.
• Support the Program Manager's monthly reports and executive briefings.
• Manage internal quality reviews for deliverables and performance metrics.
• Coordinate cross-functional support for incidents, outages, and urgent requirements.

Minimum Required Qualification: [These qualifications are mandatory for consideration]

Experience: At least 8 years of IT operations, service delivery, or program-management experience. At least 3 years of experience leading multi-team IT operations, staffing management, reporting, service-level management, and risk management.

Labor Category Alignment: Senior or Journeyman, subject to TD requirements.

Education and Credentials:

Education: Bachelor’s degree in IT, business, engineering, management, or a related discipline.

Certifications: PMP, CAPM, ITIL, Agile, or equivalent relevant certification.

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Optional/Value-added qualifications: [These qualifications are desirable but not required]

Optional/Value-added Experience: Experience supporting Army OCIO, PEO, or PM organizations. Experience with ServiceNow, enterprise ITSM, and workforce analytics. Experience with transition management and continuity planning.

Optional/Value-added Additional Credentials:

Education: N/A

Certifications/Training: Lean Six Sigma Green Belt or higher.

Experience: N/A

Duty Location: Redstone Arsenal, Alabama

Work Arrangement: Primarily on-site; telework requires COR approval.

Travel Requirements: CONUS travel may occur with COR approval.

Minimum Security Clearance Required: Active SECRET clearance.