Department dispatcher

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Job Title

Department Dispatcher

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Environmental Services-Main Campus Hospital

Job Code

B12031

Shift

Nights

Schedule

11:00pm-7:30am

Job Summary

Promotes a positive experience through friendly, courteous, compassionate and effective patient and visitor communications. Receives and dispatches requests, making sure to prioritize and align requests with available resources, then records requests in the designated system(s).

Job Details

Responsibilities:

• Conducts friendly, courteous, compassionate and helpful communications with customers.
• Dispatches requests in a timely manner and communicate status updates/delays to customers.
• Receives and logs requests through applicable software/tracking.
• Other duties as assigned.

Education:

High School Diploma or GED required.

Certifications:

None required.

Complexity of Work:

Requires ability to interpret verbal directions to achieve intent and communicate in a clear, compassionate, informative and concise manner. Proficient in MS Excel and MS Word. Ability to effectively and efficiently manage, organize and record high volumes of data; phone interruptions and radio calls.

Work Experience:

Must have 1 year of customer service experience in a role that requires exemplary interpersonal skills and ability to interact with customers over the phone for the majority of the day. Previous experience in a high volume call center or dispatch facility preferred.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.
• Ability to move/transport items weighing up to 25 pounds (lbs.).

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.