
Forza Management
Customer service manager
POSITION SUMMARY The Customer Service Manager is the operational backbone of Forza's customer experience — the first line of contact for order entry, issue resolution, and day-to-day support. This...

Kirkwood Community College
·2 days agoKirkwood Community College
·2 days agoLocation
onsite, Cedar Rapids, IA, United States
Salary
$27k/yr
Commitment
Part Time
Level
Junior (<2 years)
To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
The department assistant provides administrative support to staff, faculty, and leadership within the department. This role ensures smooth day-to-day operations by supporting communications, budgets, records, and frontline customer service. This position will work approximately 26 hours per week, Monday through Friday, usually from 8:00am-5:00pm. Due to events for this department, hours may shift for occasional evening or weekend work for event support.
Demonstrate professionalism, punctuality, and responsibility while independently managing tasks at the department front desk. Maintain confidentiality and accuracy in handling student records and department documents. Communicate clearly and respectfully with diverse groups of students, faculty, staff, and campus visitors. Take the initiative to identify tasks that need to be completed, ask questions, and seek clarification when needed. Exhibit attention to detail and commitment to accuracy when assisting with departmental operations. Adapt to shifting priorities and assist with a variety of tasks depending on department needs. Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. The position involves occasional (10-33%) driving to events and meetings away from KCC’s main campus.
High school diploma or equivalency plus two years related experience; or an Associate’s degree in a related field. Possess a good working knowledge of personal computers and Microsoft Office products, with an emphasis on Sharepoint, Outlook, Word, and Excel. Knowledge of standard office equipment.
Associate’s degree in a related field. Experience in an educational setting.
It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404, 319-398-5572, equity@kirkwood.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: (303) 844-5695 FAX: (303) 844-4303, TDD 800-877-8339 Email: OCR.Denver@ed.gov.
Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life. Review of applications will continue until the position is filled.

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