Job Description

The District Manager is responsible for leading multiple retail stores in achieving expected levels of customer service and sales. This role is also responsible for motivating and developing General Managers within their district. The District Manager will report to the assigned Regional Vice President.

Role and Responsibilities

• Reviews operational reports and records to monitor stores’ sales and profitability, manage payroll budgets, and ensure adherence to Company policies and procedures.
• Conducts regular store visits to ensure proper merchandising and marketing of products, compliance with the Company’s standards for store safety and presentation, appropriate personnel practices, and overall maintenance of stores.
• Supervises, coaches, develops, and motivates General Managers to achieve or exceed expected results.
• Recruits and hires qualified managers to meet the district’s needs.
• Identifies talent among managers and develops a succession plan for the district.
• Ensures excellent customer service by providing feedback and training to prevent escalation of issues.
• In partnership with Human Resources, conducts investigations and resolves employee relations issues within the district.
• Uses knowledge and discretion in hiring decisions and terminations in consultation with the Regional Vice President and/or Human Resources.
• Participates in the administration of company policies and developing long-range goals and objectives.
• Helps resolve issues affecting stores’ service, efficiency, and productivity.
• Ensures proper communication channels exist between stores and home office.
• Performs other duties as assigned.

Qualifications and Education Requirements

• Bachelor’s Degree in Business Administration, Management or similar program required.
• MBA preferred.
• At least 5 years of leadership experience in a retail setting.
• Experience in overseeing multiple retail locations preferred.
• Valid driver’s license.
• Ability to travel up to 75% of the time.

Preferred Skills

• Strong leadership skills.
• Ability to manage and develop a team.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving abilities.
• Computer proficiency with MS Office.

Physical and Environmental Requirements

• Must be able to travel by car, plane, and other modes of transportation, domestically.
• Must be able to sit at a computer or desk for extended periods of time.
• Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
• Must be able to lift objects up to 25 lbs. with or without assistance.
• Must be able to communicate using speech, sight, and sound with or without assistive device.
• Must be able to stand, walk, stoop or crouch while performing daily activities of the job.