Customer service specialist

Come join us at SLB New Energy & Industrial and be part of a global company driving energy innovation for a balanced planet.

SLB New Energy & Industrial (NEI) is a division of SLB; our portfolio includes ventures in carbon capture and sequestration, geothermal power, energy storage, sustainable battery-grade lithium, hydrogen and Data center infrastructure solutions. To know more about NEI please visit this link.

Our Data Center infrastructure solutions business provides Innovative and cost-effective solutions that enable building faster, smarter and more resilient data centers. Our modular infrastructure solutions scale AI and cloud computing capacity while minimizing capital risk and deployment delays. From design and supply chain to commissioning and operations, by standardizing components and relocating labor to controlled offsite environments, we help reduce costs, improve lead times, and lower construction risk while ensuring quality and global repeatability. To know more about our Data Centers Infrastructure solutions please visit this link.

SLB is seeking a motivated Customer Service Coordinator to support our Data Center infrastructure solutions business.

The Customer Service Coordinator is responsible for managing and executing all system transactions related to customer orders, ensuring accuracy, completeness, and alignment with project and financial requirements. This role drives proper system behavior by entering and maintaining demand, supporting revenue recognition, and ensuring all documentation is in place to enable smooth order processing, shipment, and invoicing. Ensure accurate order entry, system integrity, and timely processing of documentation to support on-time delivery and revenue realization.

We have multiple openings available across a range of experience levels. If you're looking to join a dynamic team in an exciting and rapidly growing industry, please apply.

Roles and Responsibilities:

• Enter and manage all new bookings in the system to ensure accurate planning and execution.
• Maintain proper alignment between sales orders (SO), work breakdown structure (WBS), and project requirements.
• Lead and manage warranty and aftermarket order demand.
• Collaborate with Finance to process revenue recognition, milestone payments, and cash invoices.
• Support commercial invoicing activities to ensure timely and accurate billing.
• Ensure financial data is correctly reflected and aligned with order execution.
• Ensure all required documentation is complete, accurate, and properly maintained within the system.
• Create delivery notes for outbound shipments and ensure alignment with corresponding SO lines.
• Validate that all transactions are correctly linked and traceable within the system.
• Coordinate with Logistics to ensure orders are system-ready for shipment.
• Communicate any discrepancies or issues impacting order processing or delivery timelines.
• Support continuous improvement of order management and system processes.
• Follow all safety protocols.
• Use proper PPE and equipment while on the floor of the shop.
• Report hazards and near misses promptly.

High school diploma or GED required. Associate or Bachelor’s degree preferred in Business Administration, Supply Chain, or a related field. Equivalent combination of education and relevant professional experience may be considered.

3+ years of experience in customer service, order management, materials, or a related operational environment preferred. Experience processing customer orders, sales orders, purchase orders, invoices, or other transactional activities preferred. Experience working with ERP systems; SAP experience preferred. Experience working in a fast-paced environment with multiple priorities and deadlines. Experience coordinating with cross-functional teams such as Sales, Finance, or Planning preferred. Ability to accurately enter, maintain, and validate transactional data in business systems. Ability to work with sales orders, delivery notes, order documentation, and related customer or project information. Basic understanding of order fulfillment, logistics, invoicing, or supply chain processes. Ability to identify discrepancies in system data and follow up with the appropriate stakeholders. Proficiency in Microsoft Office, particularly Excel, Outlook, and Teams. High attention to detail and accuracy. Strong organizational and time management skills. Strong written and verbal communication skills. Follow-up and ownership of assigned activities. Ability to prioritize and manage multiple tasks while meeting deadlines. Problem-solving mindset with the ability to identify and escalate issues appropriately. Customer-focused mindset with a commitment to timely and accurate execution.

Authorized to work in the United States without current or future visa sponsorship.

ALL APPLICANTS FOR U.S. ROLES MUST CAREFULLY READ ALL THE SUPPLEMENTAL U.S. SPECIFIC INFORMATION LISTED BELOW.

SLB is committed to a culture where everyone feels like they belong. To learn more about our diversity, equity, and inclusion commitments, please visit our Diversity & Inclusion | SLB (slb.com) page for more information.