Customer service representative

Pawfect Shine is seeking a friendly, organized, and dependable Customer Service Representative to join our team in Milwaukee. This position is ideal for someone who enjoys helping pet owners, providing excellent customer service, and supporting the day-to-day operations of a professional pet grooming business.

Responsibilities

• Welcome customers and their pets in a friendly and professional manner
• Schedule, confirm, and update customer appointments
• Check pets in and out for grooming services
• Collect and process customer payments
• Maintain accurate customer and appointment information
• Keep the reception and customer areas organized and welcoming
• Assist with general customer service and daily salon operations as needed

Qualifications

• High school diploma or equivalent preferred
• Excellent interpersonal and verbal communication skills
• Friendly, professional, and customer-focused attitude
• Strong organizational skills and attention to detail
• Comfortable working around dogs and other pets

Compensation & Benefits

• $18–$28 per hour, depending on experience
• Full-time position
• Paid training
• Supportive team environment
• Opportunities for professional growth
• Employee discounts on eligible services

Job Type

Full-time, On-site