Job Overview

The Customer Service Representative I position is an integral part of our Customer Service department. This position can expect to interact with customers via telephone, email, online, or in person to provide support and information on products or services, coordinate special orders, including routing, and review customer orders, looking for anomalies, then notify sales or management in any given week. We are looking for motivated applicants who are proficient in Microsoft Office (Word, Excel, etc) and has the ability to stay calm under pressure.

A standard 40 hour workweek with daytime hours (1 weekend day may be required). Full-time employees in this position are eligible for the benefits described below. This position works full-time in person. A full description of the job duties can be found here. We look forward to reviewing your application!

Benefits

• Employee-only Healthcare Coverage…
• 401k Retirement Plan: 4% employer match AND 4% annual employer contribution
• Vacation: Earn up to 2 weeks vacation. Vacation is on accrual with a 90 day waiting period before use! Exact hours based on actual hours worked.
• Sick Leave: Awarded and available in accordance with Oregon State Sick Leave law.
• Employee Assistance Program: Free support for employees and their family members for a diverse range of services.
• Job-related Learning & Development Support: We support learning opportunities for employees that will boost their ability to successfully perform their work.
• Potential for relocation assistance for candidates out of the area
• 6 Paid Holidays! Veterans Day is available as a paid holiday to our service members.
• Employee Parties: Company-sponsored employee holiday party and family-friendly events such as sporting games events.
• Employee Thank Yous: Surprise lunch and coffee for our hard-working employees, holiday hams and more!
• The opportunity to serve some of the largest and most popular restaurants, bars, convenience stores and grocery stores in the Northwest!

Wage Range

$18.00 - $22.00 per hour

Why McDonald Wholesale?

Build your career with a local, independently owned leader in food distribution. McDonald Wholesale is 100 years strong with competitive pay and a people-first culture. Employees at McDonald Wholesale can expect job security and robust benefits in an ever-changing employment landscape. We have a fast-paced environment with a primary focus on serving our customers, both internal and external, to the best of our ability.

Core Values

At McDonald Wholesale, our core values are the foundation of everything we do, guiding our decisions, and shaping our culture.

• Honesty: We are committed to being honest and transparent with customers and employees.
• Integrity: We are committed to doing the right thing and being accountable.
• Reliability: We are committed to providing on-time deliveries and prompt product pick-ups.
• Customer Service: We are committed to providing quality ingredients and restaurant supply solutions to meet the needs of their customers.

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