Customer service manager

DESCRIPTION A Customer Service Representative is responsible for handling an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email and social media. Throughout all of these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company’s bottom line in either a positive or negative way, so a great Customer Service Representative must add value to the organization.

RESPONSIBILITIES: Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

SKILLS/QUALIFICATIONS: Must be 18 years of age or older High school diploma/GED required (Associate degree in a business related field preferred) Ability to remain professional and courteous with customers at all times Must be available to work occasional nights, holidays and weekends Excellent verbal and written communication skills