Job Overview

LaMarche & Schalow Insurance is looking for an experienced, highly organized Customer Service Manager / Senior CSR to join our team. This is a hands-on leadership position for someone who enjoys helping clients, solving problems, improving processes, and making sure things actually get finished. The right person will perform regular customer service work while also helping lead our service department, oversee follow-up, support and coach team members, and make sure important client and carrier items do not fall through the cracks. We are looking for someone who naturally takes ownership. Someone who sees an unfinished task and wants to know why it is still open. Someone who is comfortable helping create structure, setting expectations, and respectfully holding others accountable.

What We're Looking For

• Prior insurance agency experience
• Property & Casualty insurance license preferred; ability to become licensed will be required
• Strong organizational and follow-up skills
• Excellent written and verbal communication
• Ability to manage multiple priorities without losing track of details
• Confidence handling difficult or frustrated clients
• A proactive, solutions-focused approach
• Comfortable providing direction and holding coworkers accountable
• Strong documentation habits
• Ability to identify problems and follow them through to resolution
• Leadership, Senior CSR or team-lead experience is a plus

The Person Who Will Thrive Here

You don't need someone standing over you reminding you what still needs to be done. You like creating order out of chaos. You care about the client experience, but you also understand that excellent service requires strong systems, documentation and follow-through. You are comfortable asking, “Who owns this, what happens next, and when will it be finished?” Most importantly, you take responsibility for the outcome rather than simply completing your piece of the process.

About the Role

This is not a management-only position. You will work directly with clients and carry normal service responsibilities while also helping manage the department as a whole. Our goal is to build a service team that is organized, responsive, accountable and proactive — and this person will play a major role in creating that environment.

Job Type

Full-time

If you are an experienced insurance professional who enjoys both client service and leadership and wants an opportunity to help shape how a service department operates, we'd love to hear from you.

Salary Range

$42,000.00 - $50,000.00 per year

Benefits

• Annual Base Salary + Commission + Bonus Opportunities
• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan