Customer Service Manager – Manufacturing

Painesville, OH – Onsite

$90K–$120K Base + 5% Bonus

About the Role

Our client, a well-established manufacturer, is seeking a Customer Service Manager to lead a small customer service team and ensure customers receive accurate, responsive support from order entry through delivery.

This is a hands-on leadership role managing 2–3 Customer Service Representatives while working closely with Operations, Supply Chain, Finance, and Sales. The ideal candidate has a strong customer service or customer operations background within a manufacturing environment, is highly organized, comfortable working with data, and strong in Excel.

Prior supervisory experience is preferred but not required for a strong candidate who is ready to take the next step into leadership.

This position offers excellent advancement potential. The role is open due to an internal promotion into a Business Unit Manager position, demonstrating a clear path for continued growth within the organization.

Requirements

• 3–5+ years of customer service, customer operations, order management, sales support, or similar experience
• Experience working for a manufacturing company is required
• Strong Microsoft Excel skills
• Experience managing customer orders, delivery expectations, and issue resolution
• Strong communication, organization, and problem-solving skills
• Ability to work cross-functionally with Operations, Supply Chain, Finance, and Sales
• Bachelor’s degree or equivalent relevant work experience
• Previous supervisory or team-lead experience preferred, but not required
• Aerospace experience is NOT required

What You Will Do

• Lead and support a team of 2–3 Customer Service Representatives
• Oversee customer orders from entry through delivery and ensure commitments are communicated accurately
• Serve as an escalation point for customer service, delivery, pricing, and order-related issues
• Work closely with Operations and Supply Chain to align customer requirements with manufacturing capacity
• Support quotations, pricing, order entry, warranty/service claims, and customer onboarding
• Build strong relationships with key customers and proactively resolve issues
• Coach and develop team members while improving overall customer service performance