Customer service manager | 11

Job Details:

Job Location: Hugos Family Marketplace - Store #11 - E 4th St - Park Rapids, MN

Position Type: Full Time (35+ Hours/Week)

Education Level: High School

Salary Range: $16.00 - $17.50 Hourly

Travel Percentage: None

Job Shift: Day

Job Purpose:

The Service Counter Manager at Hugo's Family Marketplace is responsible for overseeing the day-to-day operations of the customer service desk, ensuring a positive shopping experience for all customers. This role involves managing inquiries, coordinating with various departments, maintaining accurate records, and handling customer instances efficiently. The position requires a proactive approach to enhance customer satisfaction and streamline service processes within the store. Must be 18 + years or older to apply.

Key Responsibilities:

• Manage the day-to-day operations of the customer service desk.
• Handle customer inquiries and provide solutions to ensure satisfaction.
• Coordinate with different departments to facilitate smooth operations.
• Maintain accurate records, schedules, and reports.
• Ensure a positive shopping experience for customers.
• Run daily reports and reconcile cashier tills.
• Handle customer instances and answer phone calls professionally.
• Manage inventory and ensure stock levels are maintained.
• Utilize POS systems and manage cash handling efficiently.

Benefits:

Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount.

Qualifications:

Required Education:

High school diploma or GED

Preferred Education:

Bachelor’s degree in business, management, retail management, or a related field - Associate’s degree plus relevant supervisory experience

Required Experience:

1–2 years in retail, cashier, or customer service roles - Experience handling cash, POS systems, or returns

Required Skills and Abilities:

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Previous office or customer service experience preferred
• Familiarity with grocery store operations is a plus