Customer service associate, golf retail

Come work with us, not for us!

2nd Swing is a one of a kind, forward thinking, customer-centric golf retail company. Our employees are highly-valued, while working hard in a positive and supportive culture. At 2nd Swing you will find:

• Vast Exposure to the Golf Industry
• A Commitment to Total Well-Being
• Opportunities to Discover Your Fit and Make an Impact
• A Collaborative and Flexible Environment

Position Summary:

This role delivers a great guest experience by handling golf equipment purchases and trade-ins, answering product questions in-store and over the phone, and keeping checkout running smoothly. The ideal candidate is a golf enthusiast with at least two years of customer service experience, solid golf equipment knowledge, and confidence using POS systems. They’re friendly, detail-oriented, and comfortable working in a fast-paced retail environment. This position is a part-time in-store position located in Scottsdale, AZ. No remote work will be offered. Weekend availability required.

Responsibilities:

• Greet guests and provide a friendly, welcoming store experience.
• Process purchases, payments, returns, and exchanges accurately using the POS system.
• Complete golf equipment trade-in transactions and follow required procedures.
• Answer customer questions in person and over the phone.
• Verify pricing, discounts, and transaction details for accuracy.
• Handle customer concerns professionally and involve the appropriate team member when needed.
• Maintain an organized checkout area and assist with daily store operations.
• Follow cash-handling, transaction, and loss-prevention procedures.

Required Qualifications:

• 2+ years of customer service experience.
• Golf retail experience or knowledge of golf equipment preferred.
• Experience with POS systems and cash handling preferred.
• Strong communication and customer service skills.
• Detail-oriented, reliable, and comfortable handling transactions.
• Ability to work in a fast-paced retail environment and follow established procedures.
• Team-oriented with a willingness to help where needed.
• Flexible availability for part-time seasonal hours, including weekends and evenings.

Physical Requirements:

• Ability to work part-time hours, including weekends.
• Prolonged periods of sitting, standing, and bending.
• Comfortable working in a retail environment.

Part-Time Benefits:

• Flexible Scheduling
• 401(k) Company Match
• Employee Programs, Including PGA Membership Dues Support
• Paid Time Off
• Discounted Merchandise
• Health and Wellness Initiatives
• Work-Life Balance

Compensation:

$18–$22 per hour, based on previous experience.