Customer service analyst

The University of Virginia’s Department of Parking & Transportation is seeking a detail-oriented and highly motivated Customer Service Analyst to support a wide range of administrative, analytical, and customer service functions. This position is the first point of contact for many University constituents and plays a critical role in maintaining high service standards and efficient operations. The successful candidate will respond to customer inquiries, manage account data, process parking citation appeals, and support department-wide reporting and project efforts.

Responsibilities

• Respond to incoming customer phone calls and emails with professionalism and efficiency
• Manage and maintain customer accounts and permit data
• Process parking citation appeals in accordance with departmental policy
• Coordinate and manage carpool enrollment, electric bike refund processing, and alternative transportation incentive programs to support sustainable commuting options.
• Generate, analyze, and maintain reports and spreadsheets related to permits, citations, and other key data
• Support Parking & Transportation projects with data entry, reporting, and customer coordination
• Contribute to the accuracy and clarity of internal records and systems
• Deliver high-quality customer service in a fast-paced environment

Minimum Qualifications

• High School Diploma
• 1 year of related experience

Preferred Qualifications

• Associate or bachelor’s degree
• Experience with parking management systems (e.g., T2, AIMS, or similar software)
• Two or more years of experience in customer service or administrative support
• Availability to work flexible hours, including weekends

The anticipated hiring range is $19.00 - $24.00 hourly ($40,000 - $50,000 annualized), commensurate with education and experience. This is a non-exempt-level, benefited position. Learn more about UVA benefits.

This position is based in Charlottesville, VA, and must be performed fully on-site. To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.

Application review will begin after (5 days from posting). Background checks will be conducted on all new hires prior to employment. This position will not consider candidates who require immigration sponsorship now or in the future.

Please apply HERE. Internal applicants: Search and apply for Requisition - R0087897 on the UVA Internal Careers website.

Complete an application with the following documents: Resume, Cover Letter. Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.

Reference checks will be completed by UVA’s third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.