Customer Project Specialist

About the Role

We are seeking a Customer Project Specialist to manage complex customer projects from order receipt through final delivery and post-sale support. This individual will serve as the primary point of contact between customers, distributors, contractors, manufacturing facilities, and internal sales teams to ensure successful project execution and an exceptional customer experience.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and can successfully manage multiple priorities while maintaining strong relationships with both internal and external stakeholders.

What You'll Do

• Own customer projects from purchase order receipt through delivery, invoicing, and post-sale support
• Conduct project handoff meetings with sales teams and assume responsibility for project execution
• Coordinate with distributors, contractors, and customers regarding project status, timelines, and requirements
• Manage shipment schedules, change orders, and material modifications
• Communicate customer requirements to manufacturing facilities and production teams
• Monitor project progress and proactively identify potential risks or delays
• Resolve order issues, escalations, and project-related challenges
• Manage customer expectations and provide timely project updates
• Support successful project completion while maintaining customer satisfaction and retention
• Track and manage a high volume of active projects simultaneously

What We're Looking For

• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Proven ability to prioritize competing demands and manage multiple projects simultaneously
• Demonstrated problem-solving and conflict-resolution abilities
• Ability to influence stakeholders and drive action without direct authority
• High level of self-motivation, accountability, and independence
• Comfortable working in ambiguous situations and adapting to changing priorities
• Strong customer service orientation and relationship-building skills
• Resourceful, resilient, and proactive mindset

Preferred Qualifications

• Bachelor's degree or equivalent professional experience
• 5+ years of experience in project coordination, project management, customer operations, order management, sales operations, customer service, or related fields
• Experience supporting customer-facing projects in manufacturing, electrical distribution, construction, industrial, or engineering environments
• Experience working with distributors, contractors, manufacturing plants, or supply chain operations
• Familiarity with project lifecycle management from order receipt through delivery

What's in it for me?

Lead meaningful projects that directly impact customer success and organizational performance. Work with diverse teams across technologies and geographies in a collaborative environment. Grow your career with opportunities to expand your expertise and leadership capabilities. Be part of a team that values quality, innovation, and continuous improvement.

Ready to drive project excellence? We'd love to hear from you!

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you.

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
• Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
• Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
• Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.