Customer Program Manager

Align Production Systems

Location

St. Louis, MO (headquarters) with time in Decatur, IL plant and at customer sites

Reports To

Director of Operations

FLSA Status

Exempt / Salaried

Direct Reports

Engineering teams across the organization, including mechanical design and controls.

THE OPPORTUNITY

Align Production Systems designs and manufacture custom capital equipment and heavy-load material handling systems — AGVs, heavy transporters, turntables, and integrated automation — for Fortune 1000 manufacturers and government programs in aerospace, space, heavy equipment, agriculture, and transportation.

The Customer Program Manager owns delivery of every engineer-to-order program from signed purchase order through customer acceptance. This is the single accountable owner the customer sees — leading two engineering teams, protecting margin, and driving on-time delivery on complex, one-of-a-kind machines.

WHAT WE ARE LOOKING FOR

Required

• 10+ years in engineer-to-order, custom machinery, industrial automation, or capital equipment environments
• 5+ years leading customer programs and managing engineers or designers directly, including hiring, coaching, and performance management
• Proven record of delivering complex custom projects on schedule and at margin with ownership of commercial outcomes
• Experience managing schedules and capacity across multiple concurrent programs with a disciplined, metrics-based operating rhythm
• Strong customer-facing presence; comfortable running program reviews with customer engineering and executive leadership
• Working knowledge of ERP and project scheduling tools; sufficient technical fluency in mechanical and controls systems to lead engineers credibly
• Bachelor's degree required; engineering degree preferred

Preferred

• PMP or equivalent project management credential
• Experience leading teams across multiple sites, including offshore or global engineering teams
• Background in material handling, AGVs or mobile automation, heavy-load equipment, or industrial automation
• Experience with aerospace, defense and space, heavy equipment, agriculture, or transportation manufacturers
• Background in a growing, privately held manufacturer

WHAT YOU WILL OWN

• End-to-end program delivery — kickoff through design, build, test, installation, and customer acceptance
• Customer relationship — single point of contact for Fortune 1000 customers from order handoff through closeout
• Program economics — manage every program against as-sold scope, engineering hours, BOM cost, and margin
• Mission Control — keep the program schedule current, accurate, and trusted as the company's operating backbone
• Engineering teams — hire, coach, develop, and lead engineers across the organization

LOCATION & TRAVEL

• Based in St. Louis, Missouri (Chesterfield headquarters)
• Occasional time at the Decatur, IL manufacturing plant based on business needs
• Travel to customer sites for program reviews, installations, and acceptance

It is required to complete the Predictive Index Assessment to be considered for this position: https://assessment.predictiveindex.com/bo/D7NP/CustomerProgramManager_Aug2026_143222