About Us

Trilliant Food & Nutrition is a leading manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels. Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent and cutting-edge equipment, we drive innovation and consistently deliver the highest quality products to our customers—first and fast. Our brand portfolio includes Victor Allen’s®, Dutch Bros® beverages and Nurri™, our better-for-you protein beverage line. We are passionate about beverages – and about building a team that’s just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Our Core Values

Position Overview

The Customer Operations Program Manager (COPM) serves as the strategic operational partner for assigned customers and is accountable for a standardized way of work across customer operational performance, inventory and replenishment insights, service execution, compliance, cost-to-serve visibility, and continuous improvement. The role is aligned to the customer not to a brand portfolio and develops deep knowledge of the customer’s systems, requirements, inventory position, replenishment processes, service expectations, and operational priorities. The COPM connects customer data and operational signals to action. The role works closely with Sales and cross-functional partners to identify risks and opportunities, provide actionable insights, facilitate root-cause resolution, and ensure clear ownership and follow-through. For this specific customer assignment, the COPM will support Walmart and Sam’s Club and must bring demonstrated replenishment and customer operational experience supporting both Walmart and Sam’s Club.

Responsibilities

• Customer Operational Partnership
• Inventory, Replenishment & POS Analytics
• Demand & Forecast Insights
• Customer Operational Performance
• Continuous Improvement & Standard Way of Work
• Cross-Functional Coordination & Accountability
• Customer & Operational Readiness
• Leadership

Qualifications

· Bachelor’s degree in Business, Supply Chain, Operations, Analytics, Marketing, or a related field; equivalent relevant experience may be considered.

· 4–7 years of experience in customer operations, replenishment, retail/customer analytics, customer success, account operations, supply chain, or a related role supporting complex customers.

· Direct replenishment experience supporting both Walmart and Sam’s Club is required, including demonstrated experience analyzing POS, store/DC inventory, in-stock performance, replenishment, MABD/fill-rate compliance, order patterns, and customer-specific operational performance.

· Hands-on experience with Walmart and Sam’s Club systems, including Retail Link and Nova, is required, with demonstrated ability to independently navigate customer data, reporting, inventory, POS, and replenishment information.

· Experience with additional Walmart and Sam’s Club systems and tools, including Madrid, Scintilla, ASPEN, Supplier One, and other applicable customer platforms, is highly preferred.

· Strong analytical capability with demonstrated ability to interpret POS, inventory, replenishment, service, compliance, and operational data and convert findings into actionable recommendations.

· Strong Excel skills and ability to work effectively with customer portals, retailer/replenishment systems, ERP/customer systems, reporting tools, and large data sets.

· Strong customer-facing communication and relationship-building skills.

· Demonstrated ability to lead cross-functional problem solving without direct authority and drive actions through completion.

· Strong organizational skills, attention to detail, ownership, intellectual curiosity, and ability to operate effectively in a fast-paced environment.

· Travel is required based on customer needs and business objectives.

Hours, Location and Pay

We offer a competitive base pay rate and benefits package for full-time employees. This role works standard business hours Monday – Friday with additional hours as needed to support business needs. The position requires working in Bentonville, AR with travel to our Little Chute, WI manufacturing facility occasionally required. Additional travel as needed based on customer needs.

Physical and Mental Demands

· While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds.

· Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.

Safety Statement

At Trilliant and Horseshoe, safety is every employee’s first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures

· The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

· Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.

· Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.

· Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.

· EEO/AA including Vets and Disabled.

· If you need a reasonable accommodation for any part of the employment process, please contact us by email at HR@trilliantfood.com and let us know the nature of your request and your contact information.

· Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.

· The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.