Customer care specialist

Key Objectives

• Ensure prompt and complete resolution of customer concerns as assigned
• Identify and report causes of customer concerns and assist in implementing solutions
• Track and report relevant metrics for performance and quality management purposes

Responsibilities

• Timely processing of new customer care cases
• Efficient management of open cases including regular collaboration with customers, Bish’s employees and other stakeholders
• Other duties as assigned

Competencies and Skills

• Proactive accountability, personal responsibility, and self-confidence
• A high degree of social awareness and sensitivity to verbal and non-verbal cues
• Excellent communication and dispute resolution skills
• Maintains courteous, correct, and professional communications via phone, video chat, online messaging, email, etc.
• Technically proficient with cloud-based and desktop apps and comfortable multi-tasking
• Accurate and efficient data entry
• Associate’s Degree or higher preferred, high school diploma required

Expected Results

The ideal candidate for this role will:

• Complete daily tasks efficiently with minimal supervision
• Drive resolution of customer concerns independently
• Apply analytical and creative thinking to develop effective solutions for customers
• Be flexible with changes during seasonal fluctuations or evolving needs of the business

Resources

• One-on-one training and ongoing support for the role by the Customer Care Director
• Dual-monitor workstation with appropriate software and supplies
• Direct access to the Customer Care Director and other company leadership for assistance when questions or challenges arise

Cultural Fit

• Demonstrates a customer-centric approach
• Embodies behaviors consistent with the Company’s Vision, Mission, and Values
• Committed to continuous improvement and operational excellence

Who We Are

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.

Perks:

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• Annual Incentive Trip for Top Performers
• RV Borrowing Program
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.