Customer billing rep

Requisition ID: 96973

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

Employees in this role conduct detailed investigations on customer accounts in order to complete complex billing exceptions. Must navigate multiple systems simultaneously and have the ability to move quickly between tasks without compromising accuracy of billing. Must take action to ensure billing issues are investigated and resolved, entering billing adjustments as needed. Pro active communication and strong follow through are necessary to complete pending work queues that fail system validation. Position requires strong problem solving, investigative and analytical skills. Must be able to work independently, follow process/procedures and be confident to make fact based decisions with minimal guidance. Must be able to interpret field investigations related to difficult billing exceptions and enter billing adjustments accordingly.