Job Details

Level: Entry

Job Location: Longview Community Bank - Mt. Pulaski, IL

Position Type: Full Time

Salary Range: $17.00 - $19.00 Hourly

Travel Percentage: Negligible

Branch Title: CSR

Department: Branch Operations

Status: Full-Time, Hourly, Non-Exempt

Schedule: Monday - Friday, daytime shifts plus rotating Saturday mornings

Benefits

• 401(k) match
• Paid Holidays
• Vacation
• Sick/Personal days
• Medical, dental, vision insurance
• $100 logo apparel gift card
• and more.

Job Responsibilities

The CSR provides front-line customer service and supports daily branch operations by processing transactions, assisting with account servicing, and resolving routine customer inquiries. This role ensures accuracy, compliance, and a positive customer experience while supporting team members and maintaining strong operational controls.

Primary Duties:

• Deliver prompt, professional customer service by handling in-person and phone inquiries, identifying needs, and providing accurate information or referrals.
• Process routine financial transactions, including deposits, withdrawals, transfers, loan payments, cashier’s checks, and night deposits with a high degree of accuracy.
• Perform account servicing activities such as basic account opening/closing, maintenance requests, and digital banking support (e.g., password resets, bill pay assistance).
• Maintain cash controls by balancing teller drawers, processing vault transactions, monitoring cash limits, and identifying counterfeit currency.
• Support branch operations by processing mail transactions, completing logs and reports (e.g., CTRs, cashier’s checks), and assisting with wire preparation and document processing.
• Assist with ATM and safe deposit box operations, including balancing, replenishment, customer access, and basic maintenance coordination.
• Educate customers on bank products and services and identify opportunities to refer or cross-sell appropriate solutions.
• Support team effectiveness by assisting with training or answering questions for less experienced staff.
• Ensure compliance with all bank policies, procedures, and regulatory requirements, including BSA/AML, and report suspicious activity.
• Complete training required by management.
• Perform additional duties as assigned to support branch operations.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service, cash handling, or banking experience preferred.
• Strong communication and interpersonal skills with a customer-focused approach.
• Attention to detail and accuracy in transaction processing and recordkeeping.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic proficiency with computer systems and ability to learn banking software.
• Demonstrated integrity and ability to handle confidential information responsibly.

NOTE: This job description does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Equal Opportunity Employer