Coordinator Patient Access Quality

Franciscan Health Michigan City Campus

3500 Franciscan Way Michigan City, Indiana 46360

There are so many important jobs that go into providing the very best health care. Jobs that patients may never notice, but could be critical to their care. This is one of those jobs. Our Patient Access Quality Coordinator audits registrar’s daily work for accuracy and compliance. It’s the sort of job that needs a detailed eye and a knack for problem solving.

WHO WE ARE

Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 11 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our 260+ locations, many are nationally recognized Centers of Health Care Excellence.

WHAT YOU CAN EXPECT

Hours: 8:00am to 4:30pm Monday through Friday

Must be able to travel to Michigan City, IN campus and Crown Point IN campus

• Determine when new employees have met all departmental requirements and have reached proficiency suitable for independent work.
• Conduct random daily audits of registrars’ work, and meet with supervisors to review errors and suggest corrective actions.
• Provide support in all aspects of the patient registration areas, including inpatient, outpatient, and the Emergency Room.
• Provide input to supervisors for new hire evaluations regarding their proficiency and growth.
• Prepare statistical data to demonstrate quality improvement within the department.
• Assist with all aspects of registration duties when patient census is high, to ensure efficient patient registration.
• Prepare and update the employee manual and ensure accuracy and compliance with regulatory standards.
• Audit and review new employees’ work for accuracy, compliance, and progress.
• Assist with training of employees on new computer programs, new procedures, and equipment within the department.

QUALIFICATIONS

• Required High School Diploma/GED
• 2 years Patient Access experience in registration or scheduling. Required
• 2 years Epic hospital/ambulatory Patient Access experience Preferred
• Certified Healthcare Access Associate (CHAA) - The National Association of Healthcare Access Management (NAHAM) Preferred

TRAVEL IS REQUIRED:

JOB RANGE:

INCENTIVE:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.