Controls engineer - adv - carrjp00003228- san leandro, ca - 1st shift

Description and Requirements

Key Responsibilities:

• Serve as the primary technical contact for Carrier customers, addressing inquiries related to product functionality, integration, and troubleshooting.
• Support Utility Customer Lab Testing, test plan development.
• Support the coordination, installation and commissioning of Field Trial Units.
• On site coordination of Utility Program or Partner Led Battery Enabled Heat pump installations and commissioning support led by Partners.
• Conduct on-site visits to assist in product installation, commissioning, and optimization of Carrier systems and solutions to improve onboarding and commissioning procedures and tools.
• Provide hands-on technical support and training to customers, partners, and internal teams on Carrier Energy products and technologies.
• Diagnose and resolve complex technical issues, working collaboratively with Carrier’s engineering and technical support teams.
• Monitors & analyzes field test and pilot data, partnering with R&D engineers to troubleshoot and implement product improvements.
• Gather customer feedback and requirements, communicating insights to product management and engineering for continuous improvement.
• Prepare and maintain detailed documentation of customer interactions, technical issues, and resolutions.

Level of Responsibility:

Problems faced are complex and require extensive investigation / analysis. Communicates with senior leadership regarding matters of strategic importance to the organization; conducts briefings with senior leaders in and outside of job function.

Required Qualifications:

• Bachelor’s degree in Engineering or related fields and 5+ years of experience.
• Or Advanced Degree in a related field with 3+ years of experience.
• Ability to travel up to 50% domestically.

Preferred Qualifications:

• Experience with demand response programs, VPPs, or distributed energy resources (DER).
• Experience with Residential HVAC and battery technologies or related energy management solutions.
• Highly organized with strong attention to detail, while also able to manage multiple priorities and ambiguity.
• Ability to lead and work in cross-functional environment.
• Excellent verbal and written communication skills.
• The ideal candidate for this position is an excellent communicator who possesses a combination of business acumen, industry experience, technical and interpersonal skills.
• Experience with program management and a proven record as an effective leader/influencer is a plus.